Hi I’m a non-techy and am trying to build a business website which I need to have up and running soon.
WordPress v 4.2.2
Theme Vantage Premium
SiteOrigin Page Builder 2.1.2
All non-SiteOrigin plug-ins disabled.
The theme is great and Page Builder is fantastic to use, however I am only able to preview the static home page.
I cannot view any other pages, let alone live edit. This is a problem as I don’t know whether the content I am entering is actually there.
When I click on menu items I am taken to my domain host’s coming soon page instead of the pages I have created. So I can’t even tell whether or not the menu is working.
The ‘home’ icon on the main menu has also vanished despite the box being ticked.
It is entirely possible that I have missed something glaringly obvious to those with more experience.
Are you able to give me any advice bearing in mind I have no coding knowledge?
Any solutions will have to be very specific.
Cheers
Hi Imstuck
So sorry we weren’t able to reply sooner. If you haven’t resolved then please send a link to your website so we can take a look. If you’d like to keep that private, please, use the private reply checkbox bottom right. I’m not immediately sure what the issue is. One step you might take right away is to go to Settings > Permalinks and click Save.
Hi Andrew
Yes it was a permalinks issue thank you. But I am now having other problems.
1) Home page icon will not display. It did before permalinks were fixed and is set as per instructions.
2) Contact form 7: I have tried pasting text into text section of visual editor and have also tried pasting into your text widget, however on screen it does not show as a form but as text (below):
Your Name (required)
[text* your-name]
Your Email (required)
[email* your-email]
Subject
[text your-subject]
Your Message
[textarea your-message]
[submit “Send”]
I’m on a bit of a timeframe here so need to get these issues sorted prior to having a booking button and payment gateway installed. (Hopefully Vantage will support this, if not please advise asap).
Cheers
Thanks for the update.
Please send a link so we can view your site.
For the home page icon please confirm that you have a custom menu saved at Appearance > Menus and that menu is saved to the theme’s primary menu location. Next check that the home page icon setting is checked at Appearance > Theme Settings > Navigation.
For Contact Form 7 you could try entering your shortcode into the Text widget and see if that makes a difference.
You could also try entering your shortcode into the Visual tab on a new page outside of Page Builder, see if it works there.
Finally, go to Forms and ensure you’ve correctly saved your form.
This is a private message.
Probably best if I dive in and take a look.
Jetpack Tiled Galleries and Jetpack Carousel are my gallery preferences right now. There are lots of other options out there, I just haven’t used any in the last few years so don’t have a good one to suggest. Sorry.
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
This is a private message.
This is a private message.
All sorted.
I added the page to the menu instead of a Custom Link. Shouldn’t matter, not sure why it was a problem. Fixed the problem.
Contact page you’ll need to insert the Contact Form 7 shortcode to insert forms. If you go to Pages > Contact and view the widget in question you’ll see what I did.
Hope that helps :)
Hi Andrew
That’s awesome :) Thanks for that!
For sure :) Glad we could help.
All the best.