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Hi,
We are using the Franz Josef theme with Pagebuilder.
In the Text view of the page I can see all the appropriate code and siteorigin widgets but when I select the Pagebuilder tab I get the warning: Would you like to copy this editor’s existing content to Page Builder? When I select yes the layout isn’t loaded and appears as if were a new layout and only shows: Add a Widget, Row or Prebuilt Layout to get started. Read our documentation if you need help.
Any advice?
Many Thanks
Alex
Hi Alex,
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
If that doesn’t help, Cloudflare’s Rocket Loader is causing issues for certain people. Are you using Cloudflare / Rocket Loader? If so, please exclude WP Admin from Cloudflare. The linked article title isn’t directly related to this error, but the provided instructions in the article will tell you how to disable Cloudflare in the WP Admin directory.