Home>Support>New to Vantage and customiser looks like it doesn’t work

New to Vantage and customiser looks like it doesn’t work

By Marco van Hattem, 9 years ago. Last reply by Andrew Misplon, 9 years ago.

Hi,
The theme looks awesome so I thought I’ll test drive it but the first thing I come across is the customiser doesn’t show what I expected see image
https://www.dropbox.com/s/4se6v892p5k3a16/vantage-customiser.PNG?dl=0
For example trying to find this as per doco Appearance > Customize > Footer there is no such thing at my localhost install.
I have all plugins deactivated.
Am I missing something?
cheers
Marco
P.S. How about using a child-theme?

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  1. 9 years, 5 months ago Magus
    Hi, I Work Here

    Hi Marco

    This changed after a recent update. Unfortunately the docs haven’t been fully updated as yet. The new path to footer is via Appearance->Customize->Theme Settings->Footer.

    Hope this helps

    Magus

  2. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Thanks Magus. Sorry Marco, docs will be updated ASAP.

    You only need to use a child theme if you need to edit theme files at a code level. Otherwise it’s not necessary. Hope that helps with your child theme question :)

  3. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Marco I checked your screenshot a bit late. Are you sure you have the premium theme running? Go to Appearance > Themes and check that is says Vantage Premium over your Vantage screenshot. It looks like you are still running free.

    To upgrade insert your SiteOrigin order number (not PayPal transaction ID) into the field at Appearance > Vantage Premium > click Already Paid? top right.

  4. 9 years, 5 months ago Marco van Hattem

    Thanks for the reply MAgus but I can’t fins it sorry:
    https://www.dropbox.com/s/8cp6q3ixlsspkko/vantage-customiser2.PNG?dl=0

  5. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi Marco. To confirm, Vantage unfortunately doesn’t contain a full Customizer in the free version. If you’d like to review the premium offering you can do so at Appearance > Vantage Premium. Hope that helps.

  6. 9 years, 5 months ago Marco van Hattem

    Sweet that answers it :)

  7. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Awesome, glad we got there eventually. Apologies for the confusion.

  8. 9 years, 5 months ago Marco van Hattem

    Well guess still not working as I expect.
    So I paid for premium put in the order number but no change what so ever.

  9. 9 years, 5 months ago Marco van Hattem

    Well I tried again as it might have been to early for me this morning (am in NZ) for me but no success it doesn’t recognise it as being premium.

  10. 9 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi Marco

    Thanks for your support, it’s most appreciated. Your order number is:

    Private Snippet

    If you’re still seeing “Vantage Premium” listed under Appearance in WordPress then please go there and click the Already Paid? button top right. Enter your order number and follow the prompts to upgrade.

    If for any reason that fails you can also manually upgrade. Here are the instructions for that:

    https://siteorigin.com/basics/updating-theme-from-zip/

    The link to download your premium ZIP file is:

    Private Snippet

    Hopefully one of the upgrade methods will get you going. Once you’re running premium go to Appearance > Customize > Theme Design.

  11. 9 years, 4 months ago Marco van Hattem

    Thanks that worked (saw instructions before), just didn’t notice teh already paid button in the right corner :S

  12. 9 years, 4 months ago Andrew Misplon
    Hi, I Work Here

    Awesome :) Really glad to hear you’re up and running.

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