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Dear support,
Thanks for your continuous improvement of Site Origin. I just did the upgrade from the WP admin panel, by doing the last version update, in fact for the 3 plugins (SiteOrigin Page Builder, SiteOrigin Premium, SiteOrigin Widgets Bundle), then I activated the Accordion Add-on.
Adding the the new add-on worked fine (see http://www.bikeinlove.ch/test-features/), but as you can see, the design options (I made several changes on the header and panels) are not visible.
Licence key : Private Snippet
Thanks for your help.
Kind regards,
William Fracheboud
Hi William,
Can you try following our general WordPress plugin troubleshooting guide? From the sounds of things, this might fix your issue. Here’s a video on the process:
The first thing to check is server-side caching through plugins like W3 Total Cache, WP Super Cache, etc. If you have any of these caching/performance plugins installed, try clearing their cache and see if that helps.
It might also be browser cache. Try clearing your browser cache, and then refreshing the page to see if that helps.
You can read more about this sort of issue on the WordPress codex.
Next, you can try running a plugin conflict text. You can start by disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
If that doesn’t help, would it be possible for you to create a temporary admin account for us so we can log in and take a look?
This is a private message.