Home>Support>My Video Background doesn’t show up
  1. 6 years, 4 months ago Pablo Montellanos

    Is Mp4, is not heavy file (10MG). It might be something about heigh and width? Any tip or suggestion will be really welcome!

    Thanks again.

    Pablo.

  2. 6 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Pablo,

    Do you have a public URL where we can take a look at your setup?
    To clarify, what devices have you tried (I ask so I can try the same)?

    Please note that for background videos a 10MB file is really large. I would recommend looking into lowering the file size to below 1MB for a really important/large background and lower than 500KB (even less if you have a lot of them) for a background of lesser importance.

  3. 6 years, 4 months ago Pablo Montellanos

    Hi Alex,

    Many thanks prompt reply… I was working in an off line version of our current website, so I tried creating a new page in our live website… and there it worked!

    Thanks a million.

    Pablo.

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