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  1. Pablo Montellanos 7 years, 9 months ago

    Is Mp4, is not heavy file (10MG). It might be something about heigh and width? Any tip or suggestion will be really welcome!

    Thanks again.

    Pablo.

  2. Alex S Staff 7 years, 9 months ago

    Hi Pablo,

    Do you have a public URL where we can take a look at your setup?
    To clarify, what devices have you tried (I ask so I can try the same)?

    Please note that for background videos a 10MB file is really large. I would recommend looking into lowering the file size to below 1MB for a really important/large background and lower than 500KB (even less if you have a lot of them) for a background of lesser importance.

  3. Pablo Montellanos 7 years, 9 months ago

    Hi Alex,

    Many thanks prompt reply… I was working in an off line version of our current website, so I tried creating a new page in our live website… and there it worked!

    Thanks a million.

    Pablo.

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