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My site origin editor is broken

By Ariel Z, 7 years ago. Last reply by Alex S, 7 years ago.

Hello,

When I edit a page, sometimes after save the “”site origin editor”” not recognizes is a site origin content and everything is broken.

I’had changed default theme and deactivated all plugins but it continues failing.

Thanks

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  1. 7 years, 10 months ago Alex S
    Hi, I Work Here

    Hi Alberto,

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

    By the way, as you’re a premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on your Dashboard. Please reference this thread and include your SiteOrigin order key in the email.

  2. 7 years, 10 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  3. 7 years, 10 months ago Private Message - Fundacion Villacisneros

    This is a private message.

  4. 7 years, 10 months ago Ariel Z

    Excuse me Alex,
    I had created you an user.
    I purchased a license this morning.

  5. 7 years, 10 months ago Alex S
    Hi, I Work Here

    Hi Alberto,

    Thanks for that.

    I’ve tried on a test page to replicate this issue but I can’t seem to replicate it. Is there a specific page that you know this occurs for that you would suggest that I try editing? If you need to keep this URL or page name private from other users, select “Private Reply” on the bottom right of the comment box. Please note that emails replies are not private.

  6. 7 years, 10 months ago Ariel Z

    Thanks Alex,
    Try to insert a “Site origin editor” and some lines of text. One of them apply a text color.
    Thanks

  7. 7 years, 10 months ago Alex S
    Hi, I Work Here

    Hi Alberto,

    Thanks – I was able to replicate that. Can I make a backup of your website for local testing? This will allow me to run large scale testing and not have it effect your website.

  8. 7 years, 10 months ago Ariel Z

    OK Alex, no problem. Tell me if you need a backup or plugin to do that.

    Thinking about the problem I remember one thing that could be the cause. The server is not ours and when we installed wordpress we had problems with the db language/collation. I hope this helps you.

  9. 7 years, 9 months ago Alex S
    Hi, I Work Here

    Hi Alberto,

    Thanks – I’ve made a backup but I’ve run into an issue with it. Uh, how do you store your plugins? wp-content doesn’t seem to be a thing at all.

  10. 7 years, 9 months ago Filip Pokłosiewicz

    Hi I have similar issue. site origin visual editor isn’t showing. do you have any solution already?
    Thanks!

    • 7 years, 9 months ago Alex S
      Hi, I Work Here

      Hi Filip,

      To clarify, you’re referring to the SiteOirgin CSS Visual Editor while this thread is in regards to the SiteOrigin Editor widget which is included with the SiteOrigin Widgets Bundle.

      I’ll up the priority of your thread but, unfortunately, there will be a delay on our response due to there being a number of threads ahead of you in the queue – sorry mate. :(

  11. 7 years, 9 months ago Private Message - Ariel Z

    This is a private message.

  12. 7 years, 9 months ago Alex S
    Hi, I Work Here

    Hi Alberto,

    Very sorry for the delay.

    I’ve been unable to replicate this issue locally. As such, this looks to be a server or configuration (as in, how you’ve set WordPress up – such as changing the location of wp-content) issue. Are you able to replicate this issue when you temporarily revert your security changes?

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