I recently had redirected my website for a month during a crowdfund campaign. After removing the redirect my site has lost all of it’s structure and format. I’m not sure what happened. I tried to install another theme and then restore this theme, but it remained the same up reinstall. Please help!!
My Entire Site’s Format Has Suddenly Turned To Chaos.
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Hi Kris
Yew, not sure. The entire WordPress head (top part of the source code) is missing. Can you login to WordPress? If so, please, send us a set of login details.
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
Setting up now. Thank you!!
We’re, unfortunately, off for the “day”. We’re at GMT+2 in Cape Town.
Things to try in the mean time:
1. Clear your caching plugin’s cache and then de-activate it. Setup incorrectly, caching plugins can cause multiple challenges.
2. De-activate all of your plugins. Does that help? If so, re-activate them one by one until the site breaks again.
Thanks, sorry, I’m right at the end of my available time here. Please, try the above. Caching plugin is first suspect. Clear then de-activate. Re-test. Then if no luck, hit the plugin test in stage 2.
If there are any pending updates at Dashboard > Updates. Run them.
All set up. There was no option to “send password” so let me know if you did not get it.
I understand you are off at this time, but for whenever this is read; I tried both options and neither one worked.
Unfortunately, no password came through. You’ll see it arrive as a private message on the thread. The above is all of my quick ideas. I’d need to login and take a look to investigate a bit further. Thanks.