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Mobile responsiveness

By gail jones, 4 years ago. Last reply by Andrew Misplon, 4 years ago.
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Hi
I created a new website which looks good on a laptop and a tablet but on a mobile phone most of the content is missing including all the photos and videos. When I previewed the pages after making them they looked fine in the mobile form.
I’m sure its a small thing I did wrong in the customising the theme area but I can’t see what.
I am not a techy and this has taken ages so I have just used plugins, not code and don’t understand coding.

Any suggestions?

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  1. 4 years, 13 days ago Andrew Misplon
    Hi, I Work Here

    Hi Gail

    Thanks for reaching out.

    Do you have a public URL where we can take a look at what’s going on?

  2. 4 years, 13 days ago gail jones

    Hi Andrew
    Yes it’s
    https://french-black-Irish-londonwalks.com
    What comes up on mobile phones if you tap the address you get a preview which has no photos and missed a lot of the paragraphs
    If you keep the key pressed on the website address you get a table with the options to

    Preview
    Open in a new tab
    Download
    Share

    If you open the site it a new tab it sometimes works
    I checked the preview on a mobile when I created the page and it was fine.
    I checked google console and it showed errors – 24 errors in pages out of 35 possibilities
    I have set it up wrong somewhere but can’t find where. The allow indexing box is ticked

  3. 4 years, 12 days ago Andrew Misplon
    Hi, I Work Here

    Hi Gail

    Thanks for the URL and further feedback. Your site is loading normally for me in Google Chrome and Safari on my phone.

    > What comes up on mobile phones if you tap the address you get a preview which has no photos and missed a lot of the paragraphs

    Is that perhaps happening in the Safari browser? If so, are you perhaps using Safari’s reader mode? Reader mode is a Safari functionality that allows users to switch to a more reader-friendly version of any site. It’s for reading articles, long blog posts etc.

  4. 4 years, 12 days ago gail jones

    Dear Andrew
    Apparently the problem is my mobile phone browser not the website.
    Thanks, Gail

  5. 4 years, 12 days ago Andrew Misplon
    Hi, I Work Here

    Hi Gail

    Thanks for taking another look, I’m glad to hear you’re making progress. As SiteOrigin related queries or requests arise, please, let us know.

    Cheers for now.

    Andrew

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