This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Mobile menu doesn’t work after latest update

Resolved 5 replies bug-reportthemetheme-vantage
Gooswood
5 years ago · Last reply by Andrew Misplon 5 years ago

Hello, after the last Vantage update on my WordPress site, the hamburger menu (mobile) stays visible in the desktop site but when I turn to mobile device the mobile menu collapse doesn’t work. Can anyone help me solve this problem? When I watched the video the mobile menu does not appear in the main menu the way it does on my website.

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

5
  1. Andrew Misplon Staff 5 years, 2 months ago

    Hi Gooswood

    Thanks for reaching out.

    Do you have a public URL where we can take a look at what’s going on?

  2. Gooswood 5 years, 2 months ago

    Hi Andrew,
    Thanks for your reply! the URL is http://www.giselaboleij.com
    The problem is that the website stays exactly like the desktop site when I check on a mobile devise. It does not change to the hamburger menu. Thanks for looking!

  3. Andrew Misplon Staff 5 years, 2 months ago

    Thanks. There are JavaScript errors on the page that are possibly causing the problem. Do you know if theme files have been edited directly to add scripts? If not, try running a plugin conflict test, temporarily deactivate all plugins not authored by SiteOrigin, does the issue resolve in that state?

  4. Gooswood 5 years, 2 months ago

    Thank you so much for the advise! the problem was indeed a plugin. The conflict test was the solution and I removed the plugin. Thanks again.

  5. Andrew Misplon Staff 5 years, 2 months ago

    Super, glad to hear you’ve made progress. All the best with your website :)

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread