Good Afternoon.
I am currently experiencing problems accessing the page builder editor. When editing a page I used to have a tab at the top right alongside the ‘visual’ and ‘text’ tabs. I have reinstalled the plugin but this has not fixed the problem. The biggest issue is that I have video within the plugin along with code in text/html to control size and behaviours and now can’t access this to make necessary changes. Any help greatly appreciated and I thank you in advance for any help.
Regards
Ian
Hi Ian
Sorry to hear about this. If WordPress is at 4.0 and Page Builder 1.5.3 then this is most likely due to a plugin conflict; please try the steps outlined below to resolve:
https://siteorigin.com/troubleshooting/identifying-plugin-conflicts/
I am having this issue occurring on my wordpress installation. Do you think you can give me so insight as to what’s causing the conflict? You can send me a private message, and I will send you login credentials if needed to diagnose issue. Thank you.
This is an image of what my page editor looks like now…. http://joxi.ru/J2b6xazu4WpN82
Hi Remy
We’d like to help you, but can you please start a new thread with your question? We can only offer you the best support possible when you’re the owner of a thread.
Page: New Thread
If you’re a premium user, please be sure to enter your order number so we can properly prioritize your thread.
Hi Remy
Please, post the link to your new thread once it’s open and I’ll jump it up the queue. Thanks.
I updated WordPress today – and I’ve lost all my PageBuilder tabs along the top: They’ve actually moved to the bottom of the page, without any content in there.
All my existing content is now NOT within PageBuiler – which looks like, if I want to edit the page, I have to rebuild it – along with the other 75 pages of my website.
…I’m going to have a go now, and see if the content stays within PageBuilder after I’ve saved, left the page, and come back to it.
Hi Jharbourne
Thanks for reaching out. I’ll reply to your thread shortly.