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Missing or Wrong Images on Circle Icon

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redkoimemphis
9 years ago · Last reply by Andrew Misplon 9 years ago

Hi,

My site (http://www.redkoimemphis.com/) is currently having problem to display the image of the circle icon (I am using premium version btw).
In Chrome, you can see that only rectangle is displayed in circle icon, and when I check it in my android phone, Japanese characters actually appear.
I noticed that it started happening when I made my Site Address (URL) different than WordPress Address (URL).
Site Address (URL) is currently set to http://www.redkoimemphis.com, and WordPress Address (URL) is currently set to http://www.redkoijapanesecuisine.com.

Any help would be appreciated. Thank you in advance!

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  1. Andrew Misplon Staff 9 years, 10 months ago

    Hi Redkoimemphis

    Thanks for the wait.

    Please, head over to SettingsGeneral, your site and WordPress URL’s aren’t the same, one has a www and the other doesn’t. If you make them the same your icon will load.

    If you need any further help in the future, please, reach out to us via Private Snippet. We’ve moved our premium support over to email.

    Hope the above steps help :)

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