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Hi,
I am using the site origin plugin and the map is not appearing. I have set up and entered an API key and cleared the cache and still nothing. Do you have any advice?
Hi Brianna,
Typically, the Google Maps widget doesn’t work correctly due to an incorrectly setup API key. This happens so often that Google has taken steps to streamline the process by creating two dedicated API creation pages that take the guest work out of things. Please try creating a new API key via either this page for a dynamic map or this page for a static map.
Once you’ve generated the API, simply add it to your Google Maps widget.
If adding an API key doesn’t help, I would recommend doing a plugin conflict. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If the above doesn’t help and you’re not using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related. If that doesn’t help, do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.