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lost my files

By Alvin, 9 years ago. Last reply by Alvin, 9 years ago.

after updating the late version of word press and page builder i just cannot find my files in the admin panel
i can see them when i preview my website. What setting i need to change i check every link and just cannot find it. i don’t know if a mail form plugin has cause the problem. The only time i can see page builder as an editing tool is when I go to appearance and click on home page then edit and hold and behold page builder pops up. Any one with any ides?

Alishakka

URL: http://www.isdbds.com

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  1. 9 years, 8 months ago Andrew Misplon
    Hi, I Work Here

    Hi AliShakka

    Sorry to hear about the hassle.

    This sounds like a plugin conflict. De-activate all plugins except for Page Builder, re-check the problem, if the issue resolves, re-activate your plugins one by one, after each activation, re-check the problem.

  2. 9 years, 8 months ago Alvin

    Ok I will try this and keep you informed.

    Thanks

  3. 9 years, 8 months ago Alvin

    Andrew it worked thanks for your help.
    It worked after so many hours of trying to get the problem fix. Just a few clicks and we are done.

    One other thing how do you change your avatar to a pic

  4. 9 years, 8 months ago Alvin

    do you guys have a mail form plugin that would not conflict with your themes or can you recommend one.

  5. 9 years, 8 months ago Andrew Misplon
    Hi, I Work Here

    Super, glad to hear you’ve made progress:

    https://en.gravatar.com/ is the way to get an avatar working here.

    We’d recommend Contact Form 7 for a free contact form plugin, Gravity Forms for a premium plugin and perhaps Ninja Forms too, which have a free base model.

  6. 9 years, 8 months ago Alvin

    If i need a custom form design can you guys design it for me. if so what will be the arrangement.

  7. 9 years, 8 months ago Andrew Misplon
    Hi, I Work Here

    We unfortunately don’t offer custom development services. What about trying Contact Form 7 plugin with this addon plugin?

    https://wordpress.org/plugins/contact-form-7-style/

  8. 9 years, 8 months ago Alvin

    my grater dose not show up on my profile the site origin

  9. 9 years, 8 months ago Alvin

    my gravatar

  10. 9 years, 8 months ago Andrew Misplon
    Hi, I Work Here

    Sorry to see that, I’m not sure what the problem might be. Your user account is registered under your aps @ yourdomain.com email address. Perhaps check that you setup the Gravatar account with that email address.

  11. 9 years, 8 months ago Alvin

    OK

  12. 9 years, 8 months ago Alvin

    ok i worked

  13. 9 years, 8 months ago Andrew Misplon
    Hi, I Work Here

    Winning!

  14. 9 years, 8 months ago Alvin

    Yes i am thanks to you

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