This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Live Editor does not load

Resolved 10 replies technicalthemetheme-vantage
robinj
9 years ago · Last reply by robinj 9 years ago

Hello,
When I try to use Live Editor it does not load, but hangs like this
http://s000.tinyupload.com/?file_id=29009456402880597079
I’ve read the previous threads on this and tried disabling all non Site Origin plugins and clearing the browser cache, but these did not resolve the issue.
The theme, wordpress installation and all plugins are up to date.
The only active plugins are: Page Builder by SiteOrigin, SiteOrigin CSS and SiteOrigin Widgets Bundle.
Is there something else I should try please?
Thanks,
Robin

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

10
  1. Alex S Staff 9 years, 4 months ago

    Hi Robin,

    Please try temporarily switching to a default WordPress theme like Twenty Sixteen. Default WordPress themes are generally very light weight which lowers the chance that they’ll conflict with plugins, so they’re a good way to test if your original theme is the source of the issue.

    If that doesn’t help, would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  2. Alex S Private Staff 9 years, 4 months ago

    This is a private message.

  3. WordPress Private 9 years, 4 months ago

    This is a private message.

  4. Alex S Private Staff 9 years, 4 months ago

    This is a private message.

  5. robinj 9 years, 4 months ago

    Hi Alex,

    Many thanks for your reply.

    Switching to the Twenty Sixteen theme didn’t resolve the issue.

    I’ve created an admin account according to your instructions. I couldn’t see a ‘Send Password’ field but I left the following field checked: ‘Send User Notification … Send the new user an email about their account.’

    Thanks again.

  6. robinj Private 9 years, 4 months ago

    This is a private message.

  7. Alex S Staff 9 years, 4 months ago

    Hi Robinj,

    Thank you..

    Unfortunately, the authentication details provided don’t seem to work for me. Can you please confirm them?

  8. robinj Private 9 years, 4 months ago

    This is a private message.

  9. Alex S Staff 9 years, 4 months ago

    Hi Robin,

    Thanks – that was what I needed.

    So this is CORS issue caused by the WordPress caused by the WordPress address not having www present while the Site Address does. I’ve updated both of them to include www.

    Does this issue still occur for you?

  10. robinj 9 years, 4 months ago

    Hi Alex,

    That worked, I’m now able to use Live Editor.

    Thank you very much for your help!

    Robin

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread