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  1. Alex S Staff 7 years, 10 months ago

    Hi Norico,

    To confirm, are you able to replicate this issue on a different website?

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look at your general setup?

  2. Alex S Private Staff 7 years, 10 months ago

    This is a private message.

  3. Norico 7 years, 9 months ago

    Hello.
    so do you have more information with access to the site?

  4. Alex S Staff 7 years, 9 months ago

    Hi Norico,

    Unfortunately, we haven’t received an email from your website yet – you’ll receive an email when we do. Please try resetting up the account again.

    To confirm, are you able to replicate this issue on a different website?

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