Home>Support>Items not displaying correctly, text sizes changing.

Items not displaying correctly, text sizes changing.

I’m having a very strange behaviour

I have a page with a hero widget, a headline widget and a features widget.

When I change one of them or:
– The hero text is displaying in 12px (even if set on 6em)
– The headline is not show
– The images of the features disappear

When I got back into on of them and change something, it is all back to normal for this line, but then another line goes wrong.
It’s driving me crazy. I tried using another template (now corp), disabling all other plugins, deactivate the create class setting, changing php from 5.6 to 7, … nothing seems to help. I also disabled cache.

Any advise would be very appreciated.
All versions are latest versions.

Thanks in advance!

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 5 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Frederick,

    Do you have a public URL where we can take a look at what’s going on?
    Are you using the Classic Editor or Block Editor (specifically, are you using the SiteOrigin Layout block)?

    Would it be possible for you to send me an export of the page you’re having issues with? To export a page, please open up the page in the editor and click the Layout button in the Page Builder toolbar. Then click import/export and then click download. Please upload the export to a 3rd party file hosting site such as WeTransfer (no email is required).

  2. 5 years, 8 months ago frederick

    Hi alex, I’m using SiteOrigin Layout block.

    -this is a public link: http://comelitsupport.be/mugdemo/index.php/configure-the-app/ (login with test-test)
    – You can see in the first block that there is smaller text than it should be
    – The second block is not showing
    – The third block is not showing images.

    this is the download link: https://we.tl/t-7rWyWhzA3q

    Thanks

  3. 5 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Frederick,

    Thanks. That’s strange. Would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  4. 5 years, 7 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  5. 5 years, 7 months ago Private Message - WordPress

    This is a private message.

  6. 5 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Frederick,

    The issue with the SiteOrigin Hero widget font size is due to setting the Heading Size to 5em while FitText is enabled. Unfortunately, FitText isn’t very reliable with non-px amounts so the fallback font size (which is 12px) may be used. Please use either px (and allow for FitText to resize the text) or use em.

    The Headline widget appears to be working without issue now. I’ve had a look at the Siteorigin Features widget and it doesn’t appear to have any icon images set. Does re-adding them work?

  7. 5 years, 7 months ago frederick

    Hi Alex,

    Thanks,
    The Hero Widget seems to be working fine, the headline widget in combination with the Features widget is still acting strange.

    You say there is no icon set installed, but when I look into the icons I’m seeing 6 sets (elegant theme lines, Font awesome, …). Or isn’t this what you mean? I’m using images instead of icons, so I presume I need to remove the icon in the feature?

    The problem is that we I edit the headline widget the icons are gone, and when i edit the icons the icons are back but the headline is gone. So it still presists.

  8. 5 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Frederick,

    I’ve had a look at your SiteOrigin Features widget and there doesn’t appear to be any icon images set. Have they been unset? If so, does re-adding the icon images work? I know you’re not using the literal icons and are instead using Icon Images.

    I’ve logged this issue with the SiteOrigin Headline widget with the development team.

  9. 5 years, 7 months ago frederick

    Hi Alex,

    It doesn’t work resetting the icons.
    Do you need to set icons even when you use images? I though I needed to unset them in that case.

    One time I set parameters and all is ok.
    Then I change 1 parameter in features and Headline disappears.

    Frederick

  10. 5 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Frederick,

    The images are called Icon Images. You do not need to set an Icon if you’re using Icon Images. So, to confirm, the icon images aren’t being retained when you save, correct?

  11. 5 years, 7 months ago frederick

    Alex,

    The Icon Images just seem to be not to be displayed because of CSS problem
    In the CSS od this part:

    <div class="sow-icon-image" style="background-image: url(http://comelitsupport.be/mugdemo/wp-content/uploads/2019/01/fredss_1-768x1358.jpg); font-size: 300px"></div>

    There is this:

    .so-widget-sow-features-default-dc13c2847d38 .sow-features-list .sow-features-feature .sow-icon-container [class^="sow-icon-"], .so-widget-sow-features-default-dc13c2847d38 .sow-features-list .sow-features-feature .sow-icon-container .sow-icon-image {
    text-decoration: none;
    color: #FFFFFF;
    width: 300;
    height: 300;
    position: absolute;
    top: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    background-size: contain;
    background-repeat: no-repeat;
    background-position: center;
    }

    See that the height and width are not have px (as configured).
    When I change this to

    width: 300px;
    height: 300px;

    When I change this with px, it works. so it seems in the rendering this unit is not added to the HTML.
    Maybe this can be an indication for you. I’m not sure where this is added in the process.

  12. 5 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Frederick,

    That’s strange. Please open the SiteOrigin Features widget and go down to the Sizing settings. Change the sizing to 301 for both the Icon Container Size and Image Size. Save. How does that look?

  13. 5 years, 7 months ago frederick

    Very strange:

    When I modify the features as last and the nsave an reload the page the inspection of the element shows
    In this case the images are ok, but the headline isn’t
    .so-widget-sow-features-default-cdb9366931f1 .sow-features-list .sow-features-feature .sow-icon-container

    [class^="sow-icon-"], .so-widget-sow-features-default-cdb9366931f1 .sow-features-list .sow-features-feature .sow-icon-container .sow-icon-image {
    text-decoration: none;
    color: #FFFFFF;
    width: 301px;
    height: 301px;
    position: absolute;
    top: 0;
    display: flex;
    align-items: center;
    justify-content: center;
    background-size: contain;
    background-repeat: no-repeat;
    background-position: center;
    }

    When I open the page, modify something in the headline parameters the inspection of the features image shows this:

    .so-widget-sow-features-default-a0603fabd9f9 .sow-features-list .sow-features-feature .sow-icon-container {
    icon-container {
    width: 301;
    height: 301;
    font-size: 301;
    text-decoration: none;
    margin: auto;
    }

    In this case the title is visible but the images are not.

    Seems like one is ‘overwriting’ the other.

  14. 5 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Frederick,

    That’s really strange. I’ve forwarded your findings to the development team.

    Does this issue occur when you’re using the Classic Editor? You can try this by navigating to WP AdminPagesAll Pages. Click the Arrow next to Add New and select SiteOrgin Page Builder.

  15. 5 years, 7 months ago frederick

    With the SiteOrigin Page Builder it seems to work correctly. I’ll try like this and keep you posted. Thanks for the support!

    If you need me to test something for your dev team let me know.

  16. 5 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Frederick,

    Thanks for trying that. I’ll let the development team know.

  17. 5 years, 7 months ago frederick

    Hi Alex,

    Just to let you know that with the actual version all seems to be solved.
    Thanks for the support. This thread can be closed.

    Frederick

  18. 5 years, 7 months ago Alex S
    Hi, I Work Here

    Hi Frederick,

    Great to hear! :)
    Please be sure to post another thread if you have any other questions.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More