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Issues with mobile version: Meta Silder and Menu

Open 13 replies generaltechnical
roseicollis
3 years ago · Last reply by Andrew Misplon 3 years ago

Hi!

I was wondering if anyone could advise me on how to make the meta slider work on the header of the mobile version?
The meta slider on the desktop version is perfect, but becomes a static image on the mobile version.

Besides, I have done everything I can to make sure that the menus of the desktop and mobile versions look exactly the same, but to no avail the mobile version one has some redundant pages which should be hidden.

I am grateful for anyone who can give me some ideas in fixing these issues.

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Replies

13
  1. Andrew Misplon Staff 3 years, 7 months ago

    Hi

    Thanks for getting in touch.

    Do you have a public URL where we can take a look at what’s going on?

  2. roseicollis 3 years, 7 months ago

    The mobile menu has been fixed, but the meta slider doesn’t work on the mobile version.

    https://agnesmyuniverse.a2hosted.com/

  3. Andrew Misplon Staff 3 years, 7 months ago

    Thanks for the update. Please, try a quick plugin conflict test. Does the issue resolve if you temporarily deactivate all plugins except for Meta Slider?

  4. roseicollis 3 years, 7 months ago

    Other slides are working perfectly fine on the mobile version, just the header one.

    Is that really a plugin conflict issue?

  5. Andrew Misplon Staff 3 years, 7 months ago

    Hi. I’m unsure what the issue is. Meta Slider will most likely request the same troubleshooting process. Try to locate a working baseline and then investigate from there if a working baseline can be found. The test shouldn’t take more than two minutes.

  6. roseicollis 3 years, 7 months ago

    How can I locate a working baseline?

  7. Andrew Misplon Staff 3 years, 7 months ago

    You can attempt to locate a working baseline by temporarily deactivating all plugins except for Meta Slider. Does the issue resolve in that state?

  8. roseicollis 3 years, 7 months ago

    The problem still persists after deactivating all other plugins except for Meta Slider

  9. Andrew Misplon Staff 3 years, 7 months ago

    Thanks for the feedback.

    You can try extending the test as follows:

    – Temporarily switch to a default theme like Twenty-Twenty.
    – Temporarily deactivate all plugins except for MetaSlider.

    If the issue persists in the above configuration then it might be best to ask MetaSlider if they can take a look:

    https://wordpress.org/support/plugin/ml-slider/

  10. roseicollis 3 years, 7 months ago

    Unfortunately, temporarily deactivating all plugins except for Meta Slider and switching to the default theme don’t work

  11. Andrew Misplon Staff 3 years, 7 months ago

    Thanks for trying. It would be best to ask MetaSlider; I’ve listed their support forum above. You can let them know the tests you’ve already performed. Perhaps there is a slider setting that relates to mobile navigation or another issue we’re unaware of.

  12. roseicollis 3 years, 7 months ago

    Thanks.

  13. Andrew Misplon Staff 3 years, 7 months ago

    No worries :) All the best.

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