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Influence Errors on some browsers

I am having reports that my Influence site doesn’t show up on some browsers.
It says ‘error’ when uploading.
I cannot determine which browsers. I’ve had many people check for me but it seems fine.
Do you have record of this problem and on which browsers?

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  1. 7 years, 1 month ago Support Assistants Hi, I Work Here

    Hi Dawn

    Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.

  2. 7 years, 1 month ago dawn

    Thank you!!!

    I am using the theme on two websites…


  3. 7 years, 29 days ago Support Assistants Hi, I Work Here

    Thanks :) All seems normal in OS X Chrome, Firefox and Safari. If possible, the next time you get a report, try get operating system and browser information. That way we can try recreate the users setup and hopefully see the problem live.

  4. 7 years, 29 days ago dawn

    after a little research, one person was on Explorer 11 – she used her laptop
    The other lady said that an error message came up.

  5. 7 years, 28 days ago Support Assistants Hi, I Work Here

    Thanks for the feedback. All looks normal in our IE 11 emulator. Perhaps you could hop on a Windows machine at some point and confirm.

    With regards to the error message, we’d need to know what is said, unfortunately, without knowing its contents, there isn’t much we can do.

  6. 7 years, 28 days ago dawn

    Thanks, I’ll work on it

  7. 7 years, 24 days ago Support Assistants Hi, I Work Here

    For sure.

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