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images not showing in editor

Open 9 replies pluginplugin-page-builderquestion
Johannes Franke
3 years ago · Last reply by Andrew Misplon 3 years ago

Hey there :)
i got a problem with the images in the editor. They are not showing. Instead there ist the typical image you see when a picture can not be loaded.
I used the troubleshooting plugin to fin out wther there are some conflicts with other plugins, but it occures even when only the site origin plugin is on. When its of, the pictures show as normal in the gutenberg editor.

Best,
Johannes

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Replies

9
  1. Andrew Misplon Staff 3 years, 2 months ago

    Hi Johannes

    Thanks for getting in touch. Is the issue only happening in the WordPress admin area?

  2. Johannes Franke 3 years, 2 months ago

    Yes, its only in the backend. On the frontend its visible.

  3. Andrew Misplon Staff 3 years, 2 months ago

    Thanks. Are there console errors present in red text?

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

  4. Johannes Franke 3 years, 2 months ago

    Yes, in the backend there are errors:
    Uncaught SyntaxError: Invalid or unexpected token
    logoweibernetz.jpg:1 Failed to load resource: net::ERR_NAME_NOT_RESOLVED
    kobra-rv.gif:1 Failed to load resource: net::ERR_NAME_NOT_RESOLVED
    bfn_-e1608587612791.jpg:1 Failed to load resource: net::ERR_NAME_NOT_RESOLVED
    logobzsl-k.gif:1 Failed to load resource: net::ERR_NAME_NOT_RESOLVED
    logo_fgh.jpg:1 Failed to load resource: net::ERR_NAME_NOT_RESOLVED

    see screenshot here:
    https://drive.google.com/file/d/1ttwYPeqUFVHZePCv63bwof_Yqh9h6Cad/view?usp=share_link

    in frontend there are none

  5. Andrew Misplon Staff 3 years, 2 months ago

    Thanks. ERR_NAME_NOT RESOLVED is a hosting-level challenge. Does the issue occur if you login to the WordPress admin using a different browser?

  6. Johannes Franke 3 years, 2 months ago

    Yes. Same problem. First was chrome, second is firefox.

  7. Andrew Misplon Staff 3 years, 2 months ago

    Thanks for trying. Please, try confirming the baseline test mentioned in your initial message. Temporarily deactivate all plugins except for:

    Page Builder
    Widgets Bundle

    With only Page Builder and the Widgets Bundle activated, temporarily switch to a default theme like Twenty Nineteen. In this state, does the issue persist?

  8. Johannes Franke 3 years, 2 months ago

    Yes its still the same problem.

    Andrew Misplon <[email protected]> schrieb am Fr., 16. Dez. 2022,
    23:11:

  9. Andrew Misplon Staff 3 years, 2 months ago

    Thanks for checking.

    I’m not sure what the issue is, unfortunately. It’s not something I can recreate in any of our testing environments. It’s also not something I’ve previously encountered.

    Does the issue persist when inserting a core WordPress Image Widget into the sidebar widget area?

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