I’m using Vantage and the SiteOrigins Widgets Bundle.
I’m trying to show some features on my landing page, with an FontAwesome Icon on top. The background color is #216477, the icon should be #ffffff. Unfortunately, for some weeks now, the icons are visible when I’m in the backend editing. But they appear to be invisible in the frontend.
I’ve already tried to disable all non-SiteOrigin widgets and deleting the cache (wordpress and several browsers), but nothing helped. Any ideas what I could be doing wrong?
Hi Joerg
Thanks for letting us know about the issue you’ve encountered.
Do you perhaps have a public URL where we can look at what’s going on?
Cheers
Andrew
Hi Andrew,
Thank you for your help. It's this page: https://salesstories.de/
Thanks for the link. Does the issue persist if you create a new test page and add a Features Widget in Page Builder and add a similar background/icon combination?
Hi Joerg
If you have a moment, perhaps you can test the Features Widget in a new test page. If we could view that test page without your caching plugin activated, that would be great. I usually recommend disabling caching plugins temporarily during troubleshooting; just to remove any possible interference.
Thanks
Andrew
Hi Andrew,
Thank you so much for your help. Here’s the test page – the same feature widget, but without the slider. Caching is disabled.
https://salesstories.de/salesstories-consulting-v2/
Thank you!
Joerg
Thanks, Joerg. Might it be possible to try a full plugin conflict test and let us know when that’s done? Temporarily deactivate all plugins except for Page Builder and the Widgets Bundle.
Hi Andrew,
already did that some time ago, but deactivated all other plugins again.
Looks like this does not change anything.
Thank you!
Joerg
Thanks. The necessary markup within the inner container of the feature is not outputting. I’m not sure why. You can export the layout’s JSON file from LayoutsImport/ExportDownload Layout and upload the file to WeTransfer.com and share the link here. We’ll take a look locally and see if the issue persists on our end.
Hi Andrew,
thank you for the analysis. Unfortunately, I don’t know where to download the .json file. Do I need a plugin for that or is it a folder I can access via ftp?
In my wordpress, there is no menu called “Layouts”…
Best regards
Joerg
Hi Joerg
When editing the page in Page Builder you’ll see a Layouts button in the Page Builder toolbar in the same row as Add Widget.
Hi Andrew,
I never used the page builder – so including the widgets within a page builder block solved the issue!
Thank you so much for your help (btw., I bought Premium in the meantime – great work should be rewarded 😉)
Best regards
Joerg
Hi Joerg
Thanks for the details; much appreciated. If you’d perhaps like to send us a screenshot of the page now when editing it to [email protected] we’ll try to investigate further. Thanks for your support, it’s most appreciated.