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I can´t customize the Vantage Premiun

Open 7 replies premiumthemetheme-vantage
Ricardo Hernández Alfaro
11 years ago · Last reply by Andrew Misplon 11 years ago

I can´t customize the Vantage Premiun. If i go to the aparence o wordpress menu, open the customize page but it not work, don´t have nothing to edit. I atach a video in the Issue URL. I thing it happen with the last update. The Vantage Premium Theme Settings work ok.

I use WordPress 4.1 and Vantage Premiun 2.2.3.

URL: http://screencast.com/t/ZkFkld4G

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Replies

7
  1. Andrew Misplon Staff 11 years, 1 month ago

    Hi Ricardo

    Sorry to hear about the hassle. Thanks for the screencast. Please could you check for a plugin conflict. Try de-activating all non-SiteOrigin plugins and re-checking the Customizer. If the issue resolves, re-activate your plugins one by one, after each activation, re-check the Customizer.

    Let us know how that goes.

  2. Ricardo Hernández Alfaro 11 years, 1 month ago

    Thanks Andrew for your answer.
    You are right
    The conflict is with the Easy Bootstrap Shortcode Pro plugin.
    See the next video.

    http://www.screencast.com/t/QX32xJwPE

  3. Andrew Misplon Staff 11 years, 1 month ago

    Thanks for the info here, glad we were able to find the cause of the conflict. Noted on our side.

  4. Ricardo Hernández Alfaro 11 years, 1 month ago

    Thanks Andrew.
    This plugin have some CSS/JS settings. See the pictures.
    http://screencast.com/t/Dez1cuQIxAkk

    Can I change the plugin for other to use bootstrap shortcode ????
    Do you know other bootstrap shortcode plugin to work with Vantage Theme.
    Or, how to add bootstrap shortcode to my website with Vantage Theme ???

  5. Andrew Misplon Staff 11 years, 1 month ago

    The JS setting will load the same file, it’s just asking which source to use. We’ve had issues with Bootstrap plugins before but not Customizer issues, mostly just clashes with our own font icons. I unfortunately don’t have one to recommend.

    The Customizer clash is most likely a JS clash. You can try checking for JS errors with the Bootstrap plugin ON:

    http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

    You could also try turning it off, making changes, then turning it back on, as you don’t need constant access to the Customizer. Bit of a hack though.

  6. Ricardo Hernández Alfaro 11 years, 1 month ago

    Again you are right. See the next video.

    http://screencast.com/t/uofVcDTfmo

  7. Andrew Misplon Staff 11 years, 1 month ago

    Thanks for the feedback. I’ve logged this on our side, there is unfortunately nothing I can offer in the short term as a hotfix. The workaround would be to find a plugin that doesn’t cause this clash. Sorry I don’t have more.

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