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I cannot install the Premium plug-in

By Emmanuel Mignot, 5 years ago. Last reply by Andrew Misplon, 5 years ago.

Hello,

I just upgraded to Premium version, but when I try to install it, I get this error message from WP :

Impossible de créer le dossier wp-content/uploads/2019/08. Son dossier parent est-il accessible en écriture par le serveur ?

Can you help me please ?

Thanks a lot

Emmanuel

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  1. 5 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Hi Emmanuel

    Sorry to hear about the hassle.

    Please, reach out to our premium support desk via email on [email protected].

    (It sounds like this error relates to folder permissions, please, see: https://www.tipsandtricks-hq.com/how-to-fix-the-unable-to-create-directory-error-in-wordpress-5264.)

  2. 5 years, 1 month ago Emmanuel Mignot

    Hi Andrew,

    It seems that the help page has changed since 2017.

    Here is what I get in the settings/medias page :

    [image: image.png]

    Nothing to see.

  3. 5 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Thanks for the update. If you could forward the screenshot via email to [email protected], that’ll be great. The forum suffers from spam attacks so, unfortunately, doesn’t support direct media uploads.

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