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I cannot install the Premium plug-in

Open 3 replies bug-reportpluginplugin-page-builder
Emmanuel Mignot
6 years ago · Last reply by Andrew Misplon 6 years ago

Hello,

I just upgraded to Premium version, but when I try to install it, I get this error message from WP :

Impossible de créer le dossier wp-content/uploads/2019/08. Son dossier parent est-il accessible en écriture par le serveur ?

Can you help me please ?

Thanks a lot

Emmanuel

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Replies

3
  1. Andrew Misplon Staff 6 years, 6 months ago

    Hi Emmanuel

    Sorry to hear about the hassle.

    Please, reach out to our premium support desk via email on [email protected].

    (It sounds like this error relates to folder permissions, please, see: https://www.tipsandtricks-hq.com/how-to-fix-the-unable-to-create-directory-error-in-wordpress-5264.)

  2. Emmanuel Mignot 6 years, 6 months ago

    Hi Andrew,

    It seems that the help page has changed since 2017.

    Here is what I get in the settings/medias page :

    [image: image.png]

    Nothing to see.

  3. Andrew Misplon Staff 6 years, 6 months ago

    Thanks for the update. If you could forward the screenshot via email to [email protected], that’ll be great. The forum suffers from spam attacks so, unfortunately, doesn’t support direct media uploads.

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