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I can not edit a page crashes

Open 4 replies pluginplugin-page-buildertechnical
Salvo pa
8 years ago · Last reply by Alex S 8 years ago

Hi, I can not change your home page. Selecting the home page, the browser loads indefinitely until crash. I disabled all plagin but I can not fix it. the strange thing is that it is only with the home page.
Thanks in advance

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Replies

4
  1. Alex S Staff 8 years, 10 months ago

    Hi Salvo,

    Did this happen after doing a plugin update or a content change? If so, what plugin was updated or what was edited?
    Are you able to replicate this issue in another browser and/or on another computer?

  2. Salvo pa 8 years, 10 months ago

    hi thanks for the reply!
    I do not remember if I made changes to the plugin or something because I changed the home do not update often. I tried it with other browsers, PCs and smartphones but nothing. spin the wheel and after some time hangs around and get an error that says such "problems with the script."
    I contacted Aruba has now worked at it. they called me and told me that is the problem origin site builder and I were recommended to decrease number the modules. Tomorrow Aruba still occurs and if I let you know updates.
    if you have any advice for me I thank you infinitely because we have the home page locked as editor. Thank you, see you soon

  3. Alex S Staff 8 years, 10 months ago

    Hi Salvo,

    To clarify, by crashing, do you mean the entire browser? Are you able to access the console while the error is occurring? If so, Can you please send me the contents of your console? Please refer to this guide on how to access your browser console.

    Also, would it be possible for you to create a temporary admin account for us so we can log in and take a look?

  4. Alex S Private Staff 8 years, 10 months ago

    This is a private message.

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