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I Am A Premium Member – Need Support Asap

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Ken Hammel
6 years ago · Last reply by Alex S 6 years ago

Hi, I purchased the premium a few weeks ago and I just moved my site from a sub-directory to the root while also moving the domain from one account to another. Well now my key is not valid. I don’t even have the premium support tab that I saw in a post should have been there.

My old domain was: 1370.bethambg.org.

Please either validate my current key or give me a new one. I spent so much time trying to find where to contact you. I hope things get better.

Thanks,

Ken

I was not sure if I should give my key to you or not, but it is still in license key.

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Replies

3
  1. Alex S Staff 6 years, 11 months ago

    Hi Ken,

    I suspect you’re experiencing a domain mismatch. Please log into the SiteOrigin Order Dashboard and open your Order History. Find your order and click View LicensesManage Sites. Click Deactivate Site next to any site that failed to update, or any invalid URLs. The deactivation process will take about an hour to complete and sadly cannot be bypassed. Once complete, please go back to one of the websites and navigate to WP AdminSiteOriginPremium License and change your license to test and then save. Set the license back to what it was before and save. Please try updating once more.

    You can also manually upgrade. To do this, please log into the SiteOrigin Order Dashboard and click siteorigin-premium.1.5.5. Please open up your website and navigate to WP AdminPluginsInstalled Plugins. Deactivate/delete SiteOrigin Premium (this will not result in data loss) and then click Add NewUpload Plugin and upload siteorigin-premium.1.5.5.zip.

    As you’re a premium user, you can email support at [email protected]. Please reference this thread and include your SiteOrigin Premium license key in your email.

  2. Ken Hammel 6 years, 11 months ago

    Thanks and that worked immediately.

  3. Alex S Staff 6 years, 11 months ago

    Hi Ken,

    Great to hear! :)
    Please reach out to premium support if you need assistance with anything else.

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