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How to update Vantage premium

By Holl2014, 8 years ago. Last reply by Alex S, 8 years ago.

Hi. I use Vantage premium, Version : 2.4.2. I never update because I do not know how !
Could you explain me how update ?
Thanks in advance.
Marie

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  1. 8 years, 5 months ago Alex S
    Hi, I Work Here

    Hi Marie,

    You should be able to navigate directly to WP AdminAppearanceThemes and directly update the theme there. If this isn’t the case, could you double check to see if your order code is present under WP AdminAppearanceTheme Settings. It’ll be right at the end of the page. If it is, your best course of action is to contact premium support and I’ll provide you with the updated version. (I’m extremely sorry if this is the case!)

    By the way, as you’re a Vantage Premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on this page. Please reference this thread.

  2. 8 years, 5 months ago Holl2014

    Thank you for your reply.

    When I’m on the Theme (in appearance), a message tells me that the update can not be downloaded from my website.

    I noted the number in the settings.

    I will use the email support, thank you.

  3. 8 years, 5 months ago Alex S
    Hi, I Work Here

    Hi Holl2014,

    Hm. Don’t quote me but I suspect that may have to do with the older version you’re using. Regardless, send a message through and I’ll send you the updated theme as soon as we receive it.

  4. 8 years, 5 months ago Scott Thom

    Hey Alex,

    I had gotten curious about whether or not I had the latest version of Vantage Premium as I just updated
    to it from the free version Friday 04/22/16 as I learned what I was concerned about would seem to be a Jetpack
    issue. So I’m not even going to bother you there :) But I looked at your instructions here for the checking
    for updates and I don’t see the option available. I do have my order number in the settings area to active the theme
    so I know that is all setup correctly verbatim per your instructions.

    Is there a reason I am not seeing a button or link to update? My version of Vantage says 2.4.4

    Thanks,
    Scott

    • 8 years, 5 months ago Alex S
      Hi, I Work Here

      Hi Scott,

      2.4.4 is the latest version.

      By the way, as you’re a Vantage Premium user, you’re entitled to priority email support. If you would like to make use of that, please follow the instructions found on this page. Please reference this thread.

  5. 8 years, 5 months ago Holl2014

    Hi Alex,

    The version you sent me is 2.4.4.

    But I still have a message saying that “an update is available” but that “the automatic update is not possible for this theme.”

    Thanks,

    Marie

    • 8 years, 5 months ago Alex S
      Hi, I Work Here

      Hi Holl2014,

      That’s a tricky issue that normally gets fixed by reinstalling the theme completely – which for you, has obviously not worked. I’m not too sure how to proceed with this one so I’m going to forward this to Andrew.

  6. 8 years, 5 months ago Holl2014

    Hi Alex,

    Thank you.

    I have another problem: I did the WordPress update for the latest version.

    Now Page Builder is no longer displayed in the Visual Editor! I can not change or add rows and widgets.

    I reistalled the backup of yesterday and it works.

    How to make Page Builder works with the latest update to WordPress?

    • 8 years, 5 months ago Alex S
      Hi, I Work Here

      Hi Holl2014m

      You’ll need to update SiteOrigin Page Builder to the latest version to resolve that issue.

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