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How to Remove Snippets From Custom CSS

Resolved 10 replies premiumthemetheme-vantage
Minsun Bell
10 years ago · Last reply by Andrew Misplon 10 years ago

Hi,
I added some custom snippets to remove the padding from around the homepage heading. Unfortuntaly this did not resolve the issue. Now I am not able to remove the snippets from the Custom CSS.
I have go to appearance/custom css- then I simply deleted the snippet and saved the page. However, this did not delete the snippet. Under revisions it still shows as
8 October 2015 @ 12:53:07 (0 chars)
8 October 2015 @ 12:50:50 (37 chars)
8 October 2015 @ 12:48:44 (79 chars)
8 October 2015 @ 12:48:07 (81 chars)
8 October 2015 @ 12:46:44 (81 chars)
So I was able to delete the first one, but not subsequent revisions.
Suggestions?

URL: http://www.nzseoul.com

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Replies

10
  1. Andrew Misplon Staff 10 years, 4 months ago

    Hi Minsun

    Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.

  2. Minsun Bell Private 10 years, 4 months ago

    This is a private message.

  3. Andrew Misplon Staff 10 years, 4 months ago

    Mmm! I’m not seeing the custom-css block in the header. I might just be missing it though. Cool, let me login quickly and take a look. Instructions to follow. Thanks for the wait.

  4. Andrew Misplon Staff 10 years, 4 months ago

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  5. WordPress Private 10 years, 4 months ago

    This is a private message.

  6. Minsun Bell 10 years, 4 months ago

    No problem. I appreciate the assistance. Admin account created but username is: Andrew

    Username you requested resulted in the error: ERROR: This username is invalid because it uses illegal characters. Please enter a valid username.

    Hope that works.

    Cheers

  7. Andrew Misplon Private Staff 10 years, 4 months ago

    This is a private message.

  8. Andrew Misplon Staff 10 years, 4 months ago

    Not sure I’m following, perhaps you can explain a bit further. Here is what I see:

    1. I can confirm that at a code level, SiteOrigin CSS isn’t outputting any code whatsoever in the front end of your site, so all good there.

    2. There is no CSS saved in the admin, Appearance > Custom CSS.

    3. The revision point with 0 characters just shows a saved state where you didn’t have any CSS added.

  9. Minsun Bell 10 years, 4 months ago

    Okay got it . Thanks for confirming that the CSS is not running additional code. I guess I was way off base on this one.

    Thanks for your help though – really great service. I’m glad I choose this theme.

    Have a good one.

  10. Andrew Misplon Staff 10 years, 4 months ago

    For sure :) Glad we could take a look for you.

    All the best with your site. If anything else comes up, let us know :)

    Cheers

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