Hello
I am using Vantage Premium. I really hope you can help me please. I am new to web design and I am finally ready to go live. On my laptop everything looks fine. When I go onto other PC’s my website looks different. I have two images on the top of the page, one for the logo and another on the Masthead Background Image. They are lined up to make it look like it is one image. I didn’t know if it was possible to have it as one image. On other PC’s the images are not lined up and are different sizes. Also, the font is different than the one I set it to on my website when I used my laptop, and image colour is different. Can you please let me know how I can make my website look the same on all devices even on mobile phones? Thank you.
How can I make my website look the same on all devices even on mobile phones?
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Hi Mandy
We’d need to try tackle these issues one by one. The font issue is as follows:
Do you have Bradley Hand installed on your computer? It’s not a standard font so that’s why there is a font difference when viewing on other machines. Ideally, choose one of the Google fonts in the Customizer.
Hi Andrew,
Thank you so much for responding to my queries. I have done as you suggested and have changed the font to Kite one on all of my website pages. It has solved the problem of the font changing on the website when viewing it on different PC’s. Thank you.
However, I still have the problem of when I view my website on my laptop everything looks fine. When I go onto other PC’s my website looks different. I have two images on the top of the page, one for the logo and another on the Masthead Background Image. They are lined up to make it look like it is one image. I didn’t know if it was possible to have it as one image. On other PC’s the images are not lined up and are different sizes.
I really appreciate any help you can give me. Thanks again.
Mmm the header setup is a bit more complicated than one might think. It’s a bit of custom development but we’ll see if we can help out.
Do you have a program you can work in for this? Photoshop? This is how I’d cut this up:
Let me know if you need me to explain further.
Hi Andrew,
Thank you for your help. I have done as you suggested and have changed the images by cutting out the swirl and bow. Can you please explain what I should do next, as I am unsure? Do I change the Masthead Background image for the new one without the swirls? Then change the logo image for the new one without the bow? How do I add the swirls and bow? I’m sorry if I’m missing something, please can you explain it to me. Thank you. :-)
My idea goes as follows:
The masthead background image is added to Customize > Theme Design > Page. It should repeat so we only need a small section of the image. It must be pink, then the pattern as indicated by my green square and label (Masthead background).
Logo (Theme Settings > Logo). Change that as indicated. No pattern, just the logo itself.
Once you’ve cut out the swirls, top left and the bow on the right, upload both to the Media Library and send me the link for each one.
Hi Andrew,
Thank you for your help. I have changed the masthead background image to all pink. I have also changed the logo with no pattern as you suggested. The links to the swirls for top left hand corner and bottom right hand corner, the bow on the right and the boarder along the bottom are below.
Swirl-1 – top left hand corner
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-swirl-1a.jpg
Swirl-2 – bottom right hand corner
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-swirl-2a.jpg
Bow-1 – logo bottom right hand corner
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-bow-1.jpg
Background-border – along the bottom
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-background-border.jpg
Is there anything else that I need to do? Thank you again for helping me with this problem. Hopefully this will be sorted. All the best. Mandy
Andrew,
Sorry gave you the wrong links for the swirls, here are the correct ones.
Swirl-1 – top left hand corner
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-swirl-1.jpg
Swirl-2 – bottom right hand corner
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-swirl-2.jpg
Thank you.
Thanks. The masthead background image should contain the pattern and be much smaller. I’ll try mock that up for you.
This is just an example:
https://siteorigin.com/wp-content/uploads/2015/08/example-masthead.png
That’s ideally how your masthead background image should look. We’ll then repeat it across the header.
Hi Andrew,
Thanks for your quick response. I have added this link for the masthead background image
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/masthead-background-image.jpg
I hope this helps. Thank you.
Mandy
Mmm this might be more complicated than I had hoped. If possible, please can I take a quick look logged in. Instructions to follow.
Hi Mandy
Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:
[email protected]
Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.
Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.
This is a private message.
Hi Andrew,
Thank you for taking the time to help me with this problem. I have set up a temporary admin account for you. If it is going to be too much trouble then maybe I should think of something else! Thanks again.
Mandy
Mmm ok we’re part of the way there.
Can you make your logo a transparent PNG for us? It would involve the symbol and text with a transparent background saved as a PNG. It would help.
Check the site now. We can only make the logo as high as the background image. This is the masthead background image I’m using. I made it:
http://www.amandasworldofcake.co.uk/wp-admin/upload.php?item=1102
Well I cropped it rather.
Because the pink isn’t one color, it varies, we can only make the logo as high (tall) as the height of this image.
In Custom CSS I’m restricting the logo height here:
If you make the pink part of the masthead bg taller we can make the logo taller.
Let me know, we can go from there.
Hi Andrew,
I have changed the masthead background and made the pink part taller, also I’ve made the logo a transparent PNG. The links to the images are below. I hope this helps.
AWOC logo
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo.png
Masthead background
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Masthead-background.png
Thank you
Mandy
Nice. Looking good. Let me take another look.
Cool, try that on:
http://www.amandasworldofcake.co.uk/
We can tweak and add the rest tomorrow.
I’ve shifted Custom CSS over to our theme built in Custom CSS and disabled Simple Custom CSS plugin. Our built in Custom CSS has revision history which makes it a bit safer. In the future if you change to a theme without Custom CSS you can enable the plugin again. Hope that’s cool :)
Hi Andrew.
Thank you so much for all your help, I really do appreciate it. I have checked my website and it is looking good. Will it be possible to add the bow and the swirls? Is making changes to your built in Custom CSS be the same as the Simple Custom CSS? Thank you
Mandy
That’s it. Appearance > Custom CSS (Vantage version) is update safe. Very much the same as the plugin.
I’ll take a look now. Thanks.
I’ll also turn off Jetpack Custom CSS (Jetpack > Settings > Custom CSS). That’s the same as Simple Custom CSS.
Ahh sorry for not mentioning this earlier. The header swirl, bottom swirl and bow. Please, can we get those as PNG’s without the header stripe in them. Just the swirl/bow with a transparent background. That’ll give us the reliable loading across browsers you’re after because we don’t have to match up the background. If it’s out by a pixel or two in a different browser, it won’t be at all obvious.
Hi Andrew
I’ve made the swirls and bow a transparent PNG. The links to the images are below. I hope this helps. Thanks Mandy
Swirls 1
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Swirls-1.png
Swirls 2
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Swirls-2.png
Bow
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-Bow-1.png
Thanks. Where does the second swirl go?
Hi Andrew
The swirls are for the top of page on opposite sides. I hope this helps. Thanks Mandy
Swirl-1 – top left hand corner
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Swirls-1.png
Swirl-2 – bottom right hand corner
http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Swirls-2.png
This is a bit more than we usually try take on from the support side of things. I’ll do my best to finish what we started :)
Here is a child theme:
https://siteorigin.com/wp-content/uploads/2015/08/vantage-child-mandy-01.zip
Download the ZIP to your desktop.
Install from Appearance > Themes > Add New.
Activate.
Activating a child theme will cause Customizer and menu location settings to reset.
Test and then switch back to the parent them if necessary.
Once issue that’ll jump out is that the images for the bow and swirls are pretty big. Do you want us to constrain those using CSS?
Hi Andrew,
I have been trying to do as you have asked by;
Download the ZIP to your desktop.
Install from Appearance > Themes > Add New.
Activate.
Activating a child theme will cause Customizer and menu location settings to reset.
Test and then switch back to the parent if necessary.
When I did this everything changed the look and colour. How do I switch back to the parent and the way it was before? Thanks for all your help. Mandy
That's expected. Activating a child theme resets the Customizer. You'll need to go to Appearance > Customize > Theme Design and redo those settings. Assuming you are happy with the child theme. The child theme introduces the new elements.
You can switch back to the parent at Appearance > Themes.
Hi Andrew. Thank you so much for all your help it is really appreciated. I had problems with trying to make the changes to the child theme so I have switched back to the parent. I think I will leave it as it is for now. Thanks again
No problem. What problems did you run into?
Hi Andrew thank you for your reply. Sorry I have taken so long to respond, I have been busy. I had problems with adjusting sizes of the images and getting it to look the way I wanted. I think I will leave it as it is for now. Thanks again for all of your help.
No problem. If you’d like to re-look at things just let us know.
All the best :)