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How can I make my website look the same on all devices even on mobile phones?

Hello
I am using Vantage Premium. I really hope you can help me please. I am new to web design and I am finally ready to go live. On my laptop everything looks fine. When I go onto other PC’s my website looks different. I have two images on the top of the page, one for the logo and another on the Masthead Background Image. They are lined up to make it look like it is one image. I didn’t know if it was possible to have it as one image. On other PC’s the images are not lined up and are different sizes. Also, the font is different than the one I set it to on my website when I used my laptop, and image colour is different. Can you please let me know how I can make my website look the same on all devices even on mobile phones? Thank you.

URL: http://www.Amandasworldofcake.co.uk

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  1. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Hi Mandy

    We’d need to try tackle these issues one by one. The font issue is as follows:

    <span style="color: #b68ae2; font-family: 'Bradley Hand ITC',serif; font-size: 14pt;">
    

    Do you have Bradley Hand installed on your computer? It’s not a standard font so that’s why there is a font difference when viewing on other machines. Ideally, choose one of the Google fonts in the Customizer.

  2. 9 years, 1 month ago Mandy Staunton

    Hi Andrew,

    Thank you so much for responding to my queries. I have done as you suggested and have changed the font to Kite one on all of my website pages. It has solved the problem of the font changing on the website when viewing it on different PC’s. Thank you.

    However, I still have the problem of when I view my website on my laptop everything looks fine. When I go onto other PC’s my website looks different. I have two images on the top of the page, one for the logo and another on the Masthead Background Image. They are lined up to make it look like it is one image. I didn’t know if it was possible to have it as one image. On other PC’s the images are not lined up and are different sizes.

    I really appreciate any help you can give me. Thanks again.

  3. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Mmm the header setup is a bit more complicated than one might think. It’s a bit of custom development but we’ll see if we can help out.

    Do you have a program you can work in for this? Photoshop? This is how I’d cut this up:

  4. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Let me know if you need me to explain further.

  5. 9 years, 1 month ago Mandy Staunton

    Hi Andrew,

    Thank you for your help. I have done as you suggested and have changed the images by cutting out the swirl and bow. Can you please explain what I should do next, as I am unsure? Do I change the Masthead Background image for the new one without the swirls? Then change the logo image for the new one without the bow? How do I add the swirls and bow? I’m sorry if I’m missing something, please can you explain it to me. Thank you. :-)

  6. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    My idea goes as follows:

    The masthead background image is added to Customize > Theme Design > Page. It should repeat so we only need a small section of the image. It must be pink, then the pattern as indicated by my green square and label (Masthead background).

    Logo (Theme Settings > Logo). Change that as indicated. No pattern, just the logo itself.

    Once you’ve cut out the swirls, top left and the bow on the right, upload both to the Media Library and send me the link for each one.

  7. 9 years, 1 month ago Mandy Staunton

    Hi Andrew,
    Thank you for your help. I have changed the masthead background image to all pink. I have also changed the logo with no pattern as you suggested. The links to the swirls for top left hand corner and bottom right hand corner, the bow on the right and the boarder along the bottom are below.

    Swirl-1 – top left hand corner
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-swirl-1a.jpg

    Swirl-2 – bottom right hand corner
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-swirl-2a.jpg

    Bow-1 – logo bottom right hand corner
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-bow-1.jpg

    Background-border – along the bottom
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-background-border.jpg

    Is there anything else that I need to do? Thank you again for helping me with this problem. Hopefully this will be sorted. All the best. Mandy

  8. 9 years, 1 month ago Mandy Staunton

    Andrew,

    Sorry gave you the wrong links for the swirls, here are the correct ones.

    Swirl-1 – top left hand corner
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-swirl-1.jpg

    Swirl-2 – bottom right hand corner
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo-swirl-2.jpg

    Thank you.

  9. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Thanks. The masthead background image should contain the pattern and be much smaller. I’ll try mock that up for you.

  10. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    This is just an example:

    https://siteorigin.com/wp-content/uploads/2015/08/example-masthead.png

    That’s ideally how your masthead background image should look. We’ll then repeat it across the header.

  11. 9 years, 1 month ago Mandy Staunton

    Hi Andrew,

    Thanks for your quick response. I have added this link for the masthead background image

    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/masthead-background-image.jpg

    I hope this helps. Thank you.

    Mandy

  12. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Mmm this might be more complicated than I had hoped. If possible, please can I take a quick look logged in. Instructions to follow.

  13. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Hi Mandy

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  14. 9 years, 1 month ago Private Message - WordPress

    This is a private message.

  15. 9 years, 1 month ago Mandy Staunton

    Hi Andrew,

    Thank you for taking the time to help me with this problem. I have set up a temporary admin account for you. If it is going to be too much trouble then maybe I should think of something else! Thanks again.

    Mandy

  16. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Mmm ok we’re part of the way there.

    Can you make your logo a transparent PNG for us? It would involve the symbol and text with a transparent background saved as a PNG. It would help.

    Check the site now. We can only make the logo as high as the background image. This is the masthead background image I’m using. I made it:

    http://www.amandasworldofcake.co.uk/wp-admin/upload.php?item=1102

    Well I cropped it rather.

    Because the pink isn’t one color, it varies, we can only make the logo as high (tall) as the height of this image.

    In Custom CSS I’m restricting the logo height here:

    #masthead .hgroup .logo img {
      max-height: 124px;
      width: auto;
    }
    

    If you make the pink part of the masthead bg taller we can make the logo taller.

    Let me know, we can go from there.

  17. 9 years, 1 month ago Mandy Staunton

    Hi Andrew,

    I have changed the masthead background and made the pink part taller, also I’ve made the logo a transparent PNG. The links to the images are below. I hope this helps.

    AWOC logo

    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-logo.png

    Masthead background

    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Masthead-background.png

    Thank you

    Mandy

  18. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Nice. Looking good. Let me take another look.

  19. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Cool, try that on:

    http://www.amandasworldofcake.co.uk/

    We can tweak and add the rest tomorrow.

  20. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    I’ve shifted Custom CSS over to our theme built in Custom CSS and disabled Simple Custom CSS plugin. Our built in Custom CSS has revision history which makes it a bit safer. In the future if you change to a theme without Custom CSS you can enable the plugin again. Hope that’s cool :)

  21. 9 years, 1 month ago Mandy Staunton

    Hi Andrew.

    Thank you so much for all your help, I really do appreciate it. I have checked my website and it is looking good. Will it be possible to add the bow and the swirls? Is making changes to your built in Custom CSS be the same as the Simple Custom CSS? Thank you

    Mandy

  22. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    That’s it. Appearance > Custom CSS (Vantage version) is update safe. Very much the same as the plugin.

    I’ll take a look now. Thanks.

  23. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    I’ll also turn off Jetpack Custom CSS (Jetpack > Settings > Custom CSS). That’s the same as Simple Custom CSS.

  24. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Ahh sorry for not mentioning this earlier. The header swirl, bottom swirl and bow. Please, can we get those as PNG’s without the header stripe in them. Just the swirl/bow with a transparent background. That’ll give us the reliable loading across browsers you’re after because we don’t have to match up the background. If it’s out by a pixel or two in a different browser, it won’t be at all obvious.

  25. 9 years, 1 month ago Mandy Staunton

    Hi Andrew

    I’ve made the swirls and bow a transparent PNG. The links to the images are below. I hope this helps. Thanks Mandy

    Swirls 1
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Swirls-1.png

    Swirls 2
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Swirls-2.png

    Bow
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/AWOC-Bow-1.png

  26. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    Thanks. Where does the second swirl go?

  27. 9 years, 1 month ago Mandy Staunton

    Hi Andrew

    The swirls are for the top of page on opposite sides. I hope this helps. Thanks Mandy

    Swirl-1 – top left hand corner
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Swirls-1.png

    Swirl-2 – bottom right hand corner
    http://www.amandasworldofcake.co.uk/wp-content/uploads/2015/03/Swirls-2.png

  28. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    This is a bit more than we usually try take on from the support side of things. I’ll do my best to finish what we started :)

    Here is a child theme:

    https://siteorigin.com/wp-content/uploads/2015/08/vantage-child-mandy-01.zip

    Download the ZIP to your desktop.
    Install from Appearance > Themes > Add New.
    Activate.
    Activating a child theme will cause Customizer and menu location settings to reset.
    Test and then switch back to the parent them if necessary.
    Once issue that’ll jump out is that the images for the bow and swirls are pretty big. Do you want us to constrain those using CSS?

  29. 9 years, 1 month ago Mandy Staunton

    Hi Andrew,

    I have been trying to do as you have asked by;

    Download the ZIP to your desktop.
    Install from Appearance > Themes > Add New.
    Activate.
    Activating a child theme will cause Customizer and menu location settings to reset.
    Test and then switch back to the parent if necessary.

    When I did this everything changed the look and colour. How do I switch back to the parent and the way it was before? Thanks for all your help. Mandy

  30. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    That's expected. Activating a child theme resets the Customizer. You'll need to go to Appearance > Customize > Theme Design and redo those settings. Assuming you are happy with the child theme. The child theme introduces the new elements.

    You can switch back to the parent at Appearance > Themes.

  31. 9 years, 1 month ago Mandy Staunton

    Hi Andrew. Thank you so much for all your help it is really appreciated. I had problems with trying to make the changes to the child theme so I have switched back to the parent. I think I will leave it as it is for now. Thanks again

  32. 9 years, 1 month ago Andrew Misplon
    Hi, I Work Here

    No problem. What problems did you run into?

  33. 9 years, 24 days ago Mandy Staunton

    Hi Andrew thank you for your reply. Sorry I have taken so long to respond, I have been busy. I had problems with adjusting sizes of the images and getting it to look the way I wanted. I think I will leave it as it is for now. Thanks again for all of your help.

  34. 9 years, 24 days ago Andrew Misplon
    Hi, I Work Here

    No problem. If you’d like to re-look at things just let us know.

    All the best :)

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