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Hello,
Seems like SiteOrigin is working great on IE and Google Chrome, but not with Firefox.
The Hero widget I used for the home page and the footer column dont show.
Would would please guide me on how to fix this ?
My website URL
I didn’t get any answer: did I post in the wrong place ?
It seems to me that it’s am important issue for everyone, and according to Google Analytics 10% of the people visiting my site uses Firefox.
Right now when I use Firefox my hero widget on home page doesnt appear: is it an issue for everyone or did I miss some kind of WordPress setting ?
Hi Johanna,
I’m sorry for the delay but please understand that the typical response time for a new thread is 4 – 6 days. We understand that is high but it’s sadly the best we can do due to the amount of support we have to provide. With that said, if you would like faster replies, consider upgrading to Premium.
I just tried viewing your website in FireFox and wasn’t able to replicate this issue. I would recommend temporarily disabling your FireFox addons to see if they’re causing this issue. If that doesn’t help, try replicating this on a different computer.
Could you please tell me more about your setup? What version of FireFox are you using?
Thank you @Alex for your answer, and my apologizes; I didnt realize the normal response time was 4-6 days.
It’s good to know that my website is showing fine on your Firefox (so I guess you see the hero pic in front page), it may not be an issue everyone has as I thought.
Both on my desktop and smartphone I’m using Firefox 50.1.0.
I can see my website without issue on smartphone, but not on desktop though I disabled my Firefox addons as you suggested.
Any other ideas?
Hi Johanna,
I can confirm we’re using the exact same version. At this point, I suspect something is up with your FireFox desktop install. Can you please try forcefully clearing your browser cache? It might be causing an older issue. Also, does this issue occur when logged out?
Can you please open the page with the hero widget, and can you please send me the contents of your console? Please refer to this guide on how to access your browser console.