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Hero image not displaying

My hero image looks fine in the widget preview but won’t display on page preview. This occurs if I try to change the font colours used in text across the image or the font colour on the buttons. Even if I don’t change the colours, by clicking on a link and returning to the page the image has gone.

Using WordPress, Woocommerce and Storefront theme.

Any ideas?

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  1. 8 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Karen,

    Do you have a public URL where we can take a look at what’s going on? If you need to keep this URL private from other users, just select “Private Reply” on the bottom right of the comment box.

  2. 8 years, 4 months ago Karen Parker

    Morning, the url is http://www.thewoolypuffin.co.uk

    I want to use the hero image on the home page – the first image that you see. Unfortunately, I had to remove the hero image and for the moment I’ve replaced it with a simple siteorigin widget/image. Do you want me to reinstate the hero image?

    Karen

  3. 8 years, 4 months ago Karen Parker

    Just spotted this error that keeps popping up on the WordPress dashboard

    Recently an error occurred while creating the CSS / JS minify cache: File Private Snippet doesn’t exist

  4. 8 years, 4 months ago Alex S
    Hi, I Work Here

    Hi Karen,

    Hm. That leads me to believe there’s one of two possible things happening.

    • The file didn’t save correctly.

    To see if this is what happened simply resave the page. You may need to make a minor style adjustment.

    • The above referenced directory doesn’t have appropriate permissions

    Please adjust the permissions of this directory according to this codex. If you need help with doing this I would recommend contacting your hosting provider.

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