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Hello. My webisite crashed when updated. Please help!

By Iulian Nistor, 5 years ago. Last reply by Andrew Misplon, 5 years ago.

I tried to update my plugin and the website crashed. My theme is eleganto.
This is the error:
[06-Jun-2019 13:40:34 UTC] PHP Fatal error: Call to undefined function wp_doing_ajax() in /home/paintbal/public_html/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 45
[06-Jun-2019 13:40:35 UTC] PHP Fatal error: Call to undefined function wp_doing_ajax() in /home/paintbal/public_html/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 45
[06-Jun-2019 13:42:23 UTC] PHP Fatal error: Call to undefined function wp_doing_ajax() in /home/paintbal/public_html/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 45
[06-Jun-2019 13:42:47 UTC] PHP Fatal error: Call to undefined function wp_doing_ajax() in /home/paintbal/public_html/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 45

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  1. 5 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Hi Iulian

    Thanks for reaching out.

    This error is most likely due to a version of WordPress older than 4.7. To recover, login to your server via FTP or Hosting File Manager, navigate to the /wp-content/plugins/ folder and rename siteorigin-panels to _siteorigin-panels. Then access your WP install, upgrade WP. Once done you can rename the folder in plugins back to siteorigin-panels.

  2. 5 years, 3 months ago Iulian Nistor

    It seems I got the latest WP update. My host company deactivated the plugin and renamed it in File Manager and my website works but all pages look different without plugin. So what can I do?

  3. 5 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for the update. wp_doing_ajax() was introduced in WordPress 4.7. Please, can you confirm the version you’re using? If you’ve upgraded WordPress after the fatal error occurred then you should be able to rename the Page Builder folder back to its default.

  4. 5 years, 3 months ago Iulian Nistor

    I have 4.4.1. So why the system tells me I have the latest version?

  5. 5 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    I’m not quite sure, updates might have been disabled for your WP install. You can try forcing an update check from Dashboard > Updates. Alternatively, you could ask your hosting company. If you need to manually update WP, here is how: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/.

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