This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Hello. My webisite crashed when updated. Please help!

Open 5 replies pluginplugin-page-builderquestion
Iulian Nistor
6 years ago · Last reply by Andrew Misplon 6 years ago

I tried to update my plugin and the website crashed. My theme is eleganto.
This is the error:
[06-Jun-2019 13:40:34 UTC] PHP Fatal error: Call to undefined function wp_doing_ajax() in /home/paintbal/public_html/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 45
[06-Jun-2019 13:40:35 UTC] PHP Fatal error: Call to undefined function wp_doing_ajax() in /home/paintbal/public_html/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 45
[06-Jun-2019 13:42:23 UTC] PHP Fatal error: Call to undefined function wp_doing_ajax() in /home/paintbal/public_html/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 45
[06-Jun-2019 13:42:47 UTC] PHP Fatal error: Call to undefined function wp_doing_ajax() in /home/paintbal/public_html/wp-content/plugins/siteorigin-panels/siteorigin-panels.php on line 45

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

5
  1. Andrew Misplon Staff 6 years, 8 months ago

    Hi Iulian

    Thanks for reaching out.

    This error is most likely due to a version of WordPress older than 4.7. To recover, login to your server via FTP or Hosting File Manager, navigate to the /wp-content/plugins/ folder and rename siteorigin-panels to _siteorigin-panels. Then access your WP install, upgrade WP. Once done you can rename the folder in plugins back to siteorigin-panels.

  2. Iulian Nistor 6 years, 8 months ago

    It seems I got the latest WP update. My host company deactivated the plugin and renamed it in File Manager and my website works but all pages look different without plugin. So what can I do?

  3. Andrew Misplon Staff 6 years, 8 months ago

    Thanks for the update. wp_doing_ajax() was introduced in WordPress 4.7. Please, can you confirm the version you’re using? If you’ve upgraded WordPress after the fatal error occurred then you should be able to rename the Page Builder folder back to its default.

  4. Iulian Nistor 6 years, 8 months ago

    I have 4.4.1. So why the system tells me I have the latest version?

  5. Andrew Misplon Staff 6 years, 8 months ago

    I’m not quite sure, updates might have been disabled for your WP install. You can try forcing an update check from Dashboard > Updates. Alternatively, you could ask your hosting company. If you need to manually update WP, here is how: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread