Hello – I get a grey box under my mansory gallery. The box disappears when I open and close the Inspect panel in Chrome (Right-click > Inspect). I disabled every plugin expect the one by SiteOrigin and the problem persist. Here’s the link to the page so you can see what I mean: https://chic-booth.com/chic-booth-luxury-photo-booth-company-2.
Can you please help? Thanks.
Hi Craycrayweb,
Just reaching out to ask if you still need help with this? If not, I’m glad to hear you were able to resolve this issue. I’m sorry I wasn’t able to be of assistance this time.
Hi Alex – I'm having the same problem again. And this time Rocket Loader is disabled as well as all other plugins.
When I inspect the page, there are no errors but as soon as I close that window, the grey box disappears.
Can you please advise? Here's the link to the page:
http://corp.chic-booth.com/
Thank you.
Hi Craycrayweb,
This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If that doesn’t help, you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.
If that doesn’t help, can you please show me a screenshot of this issue? Please note that we’re currently unable to process attachments so you’ll need to upload the screenshot to a third party image hosting site like Imgur or vgy.me.
Hi Alex,
Well, I disabled all the plugins prior to submitting the issue so I doubt that's the problem Here's the odd thing though, I had the widget in its own row when I experienced the issue. For some reason, I moved it into another row that had a different widget. The issue immediately disappeared. So, in short, I found a workaround but the issue is still very alive because as soon as the widget is moved into its own row, the grey box reappears.
I don't need help with this but if you want you can test for yourself.
Hi Craycrayweb,
Great to hear you managed to find a workaround.
Do you happen to have a screenshot of what this error looks like? I ask as I wasn’t able to actually see this issue so I’m not too sure how it appears. Please note that we’re currently unable to process attachments at this time so you’ll need to upload the attachment to a third party image hosting site like Imgur or vgy.me.