This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Replies

3
  1. Andrew Misplon Staff 9 years, 9 months ago

    Hi Alyssa

    Thanks for reaching out. Sorry we weren’t able to reply sooner. If you’re still working on this problem, please, let us know which theme you’re using and we’ll take a look.

  2. Alyssa Colemn 9 years, 8 months ago

    Hey, I am still working on this problem.

    My wordpres.org is using a custom child theme in genesis

    my site origin theme is “we love design” pre-built layout.

    http://www.alyssacoleman.ca/bikini/

  3. Andrew Misplon Staff 9 years, 8 months ago

    Hi Alyssa

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to UsersAdd New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the Send Password field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread