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Font not customizing

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ted
10 years ago · Last reply by Andrew Misplon 10 years ago

I have three sites set up with the Vantage theme. The font customization does not work with any of them, except on the standard 5 fonts (Helvetica, Lucida, Verdana etc). Those do indeed switch (but how boring!)

None of the Google fonts work. The dropdown selector works, but upon change it switches the fonts on the site to the default Times serif font.

I’ve tried disabling all plugins, and I’ve tried removing all Custom CSS. No dice. It seems like for some reason Vantage can’t seem to call up the Google font library.

URL: http://181.224.137.167/~midwe470/

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7
  1. Andrew Misplon Staff 10 years, 3 months ago

    Hi Ted

    Would it be possible for you to create a temporary admin account for us so we can log in and take a look? You can create the account with the following email address:

    [email protected]

    Just navigate to Users > Add New in your WordPress admin. Enter siteorigin for the username and [email protected] for the email address. Make sure you’ve selected Administrator for the role and enabled the “Send Password” field so we receive the details.

    Once we’re finished taking a look, you can delete this account. We’ll let you know when to do that.

  2. WordPress Private 10 years, 3 months ago

    This is a private message.

  3. ted 10 years, 3 months ago

    I’ve done so.

  4. Andrew Misplon Private Staff 10 years, 3 months ago

    This is a private message.

  5. Andrew Misplon Staff 10 years, 3 months ago

    Thanks. I’ve selected Open Sans as the body font. It seems to be set and displaying correctly on the front end of the site. I’m not sure why you ran into a problem but it doesn’t seem to be immediately reproducible.

  6. ted 10 years, 3 months ago

    How strange. It’s not showing on my screen. I wonder if the google font library is being blocked by my employer’s server or something.

  7. Andrew Misplon Staff 10 years, 3 months ago

    The Customizer setting should still save even if the external request is blocked on the front end of the site. Can you try saving the setting in the Customizer again? If it still doesn’t set, perhaps, try switching to another browser if you have that option at work.

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