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Features not working since widget bundle update

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LiezlS1
9 years ago · Last reply by Andrew Misplon 9 years ago

I just updated the widget bundle on Vantage Premium and now the features section no longer works as it should. The icon doesn’t show up and the text runs off the page. Also, the rows aren’t displaying as they did/should. Any idea what’s causing this? I tried deactivating all the widgets but it doesn’t seem to make a difference.

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  1. Andrew Misplon Staff 9 years, 7 months ago

    Hi LiezlS1

    Sorry to hear about the problem. If you’re still experiencing this issue, please, can you try doing a plugin conflict test as highlight below:

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? (this is the most important, please, stop and check at this point). You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

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