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5
  1. Andrew Misplon Staff 11 years, 9 months ago

    Hi Pablo

    Thanks for your upgrade.

    Please can you check for me, are you running any performance/caching plugins? If so please try clearing your cache for me.

    Thanks

  2. Pablo Fernandez 11 years, 9 months ago

    Hi Andrew!

    Thanks for your answer. I’m not running a performance plugin….not yet ;)

    should I?

  3. Andrew Misplon Staff 11 years, 9 months ago

    It can help with speed but it’s not essential.

    Please can you send me a link to the site so I can take a look at the icon issue.

  4. Pablo Fernandez 11 years, 9 months ago

    Yes of course!

    http://enformaconfreeletics.com

  5. Andrew Misplon Staff 11 years, 9 months ago

    Apologies for the hassle here. We have seen this twice in the last week in the case of upgrade from free to premium. I’ve logged the issue at top priority for Greg to check out. In the mean time please try for me:

    1. Are you running a caching/performance plugin? Clear the cache.
    2. Temporarily disable all non-SiteOrigin plugins? Any change?
    3. Ensure no updates are pending at Dashboard > Updates.
    4. Try manually re-installing the theme. In your order email is a download link for the theme file. Download the ZIP to your desktop. Switch your site to another theme. Delete Vantage. Go to Appearance > Add New > Upload and upload the fresh copy. Activate it. No data will be lost.

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