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Error Message When Trying To Edit Page

By austindetours, 2 years ago. Last reply by Andrew Misplon, 2 years ago.
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When trying to edit the About page of my website, I get the error message:

“Thank you for creating with WordPress.

Version 6.1.1

Template Preview
There could be a slight variation on how your customer will view the email content.

Close

Saving revision… Your latest changes were saved as a revision.

All Pages

The backup of this post in your browser is different from the version below. Restore the backup

This will replace the current editor content with the last backup version. You can use undo and redo in the editor to get the old content back or to return to the restored version.

Close dialog
Session expired

Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page.”

We have updated WordPress and plugins, purged the cache, as well as tried to edit the page directly from the database. This message appears whenever we press “Edit Page” from both the front end and back end. This only occurs on the About page.

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  1. 2 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Hi, thanks for getting in touch.

    Please, try seeking a working baseline. Temporarily deactivate all plugins except for Page Builder and perhaps the Widgets Bundle. If you’re using the Classic Editor, you can leave that activated. With at most those three plugins activate, does the issue persist?

  2. 2 years, 3 months ago austindetours

    Yes. After deactivating all plugins besides Page Builder, Widgets Bundle & Classic Editor, I get the same error.

  3. 2 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for trying and for the update. Please, try extending the conflict test:

    – Temporarily switch to a default theme like Twenty Nineteen.
    – Temporarily deactivate all plugins except for Page Builder, Widgets Bundle & Classic Editor.

    Does the issue persist?

  4. 2 years, 3 months ago austindetours

    Yes, the issue still persists.

  5. 2 years, 3 months ago Andrew Misplon
    Hi, I Work Here

    Thanks for trying. You can perhaps try enabling WP_DEBUG and WP_DEBUG_LOG to see if anything useful is printed to the WordPress PHP error file:

    https://wordpress.org/documentation/article/debugging-in-wordpress/

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