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Error Message on Order Page

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jrtahone
7 years ago · Last reply by Alex S 7 years ago

I have a directory site and my customers are unable to proceed through to the order page because of the following error

Error when

Oops! That page can’t be found.
It looks like nothing was found at this location. Maybe try a search?

What is the reason?

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Replies

1
  1. Alex S Staff 7 years, 11 months ago

    Hi Jrtahone,

    This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.

    If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.

    Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.

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