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Error Message in SiteOrigin Editor

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Taryn McPhedran Perry
5 years ago · Last reply by Andrew Misplon 5 years ago

All of a sudden I’m unable to update my SiteOrigin editor via my Dashboard Page Builder. This is the error message I get:

SiteOrigin Editor
Unknown error. Failed to load the form. Please check your internet connection, contact your web site administrator, or try again later.

I am running the updated version of WP – 5.5.1, Hello Foxy Theme and Genesis 3.3.3. What am I missing? Thank you in advance.

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Replies

3
  1. Andrew Misplon Staff 5 years, 5 months ago

    Hi Taryn

    Thanks for reaching out.

    If the issue is persisting, please, try a quick plugin conflict test. Temporarily deactivate all plugins not authored by SiteOrigin. In that state, does the issue persist?

  2. Taryn McPhedran Perry 5 years, 5 months ago

    I did that just now, and it’s still displaying the same error message!

  3. Andrew Misplon Staff 5 years, 5 months ago

    Thanks for running the test. Please, try opening your browser console, take a screenshot of the contents, upload it to imgur.com or similar and send us the link. Here is how to open the console https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis.

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