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error message “fail to load the form, please check your internet connection”.

Resolved 3 replies pluginplugin-page-builderquestion
Chiang M
5 years ago · Last reply by Andrew Misplon 5 years ago

Hi, dir sir/madame,

We tried to edit the pages that we created by “page builder” a couple of years ago, but it kept showing error message “fail to load the form, please check your internet connection”.
What we do not understand is that the internet worked fine for the whole website and other plugins.

In addition, the front end of our site: https://www.angelhousela.com/ works fine, too.

Thanks much for your help in advance.

BR,
Mol

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Replies

3
  1. Andrew Misplon Staff 5 years, 11 months ago

    Hi Mol

    Thanks for reaching out.

    If you’d like to quickly read through a very similar topic, please, see https://wordpress.org/support/topic/unknown-error-failed-to-load-the-form-please-check-your-internet-connection-c/.

    Try going to SettingsGeneral, does your WordPress and Site URL match exactly? Both should be https. If they do, please, try installing https://wordpress.org/plugins/really-simple-ssl/ to see if helps resolve the challenge.

    If you’d like to inspect the console notices that are most likely related, follow the below steps on how to open the browser console.

    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

  2. Chiang M 5 years, 11 months ago

    Hi Andrew,

    Problem solved. Thanks a lot for your help.

    BR,
    Mol

  3. Andrew Misplon Staff 5 years, 11 months ago

    Hi Mol

    Thanks for the update. I’m glad to hear you’ve made progress. If questions arise in the future, please, let us know.

    Cheers for now :)

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