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error in the visualization in the new mobile phone version

Resolved 4 replies generalquestion
Cuchi Carreira
Started · Latest reply by Cuchi Carreira

Greetings from a few days ago the version of the theme Focus is totally different in the mobile phone, I can not see the videos on the phone.
Can anybody help me ? Thank you

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Replies

4
  1. Alex S Staff

    Hi Cuchi,

    Do you have a public URL where we can take a look at what’s going on?

  2. Cuchi Carreira

    Hi Álex.

    This is http://www.tvsoutomaior.com

    Thanks for all.

  3. Alex S Staff

    Hi Cuchi,

    You have a plugin called WPTouch installed. This plugin will completely replace the base theme with a custom theme which is why it appears differently. You’ll need to disable WPTouch to return your website to how it previously looked on mobile.

  4. Cuchi Carreira

    ohhh thank you very much, indeed the plugin WPTouch was the cause of the failure ..

    Again, many thanks

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