Home>Support>error in the visualization in the new mobile phone version

error in the visualization in the new mobile phone version

By Cuchi Carreira, 6 years ago. Last reply by Cuchi Carreira, 6 years ago.
Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].

Greetings from a few days ago the version of the theme Focus is totally different in the mobile phone, I can not see the videos on the phone.
Can anybody help me ? Thank you

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 6 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Cuchi,

    Do you have a public URL where we can take a look at what’s going on?

  2. 6 years, 8 months ago Cuchi Carreira

    Hi Álex.

    This is http://www.tvsoutomaior.com

    Thanks for all.

  3. 6 years, 8 months ago Alex S
    Hi, I Work Here

    Hi Cuchi,

    You have a plugin called WPTouch installed. This plugin will completely replace the base theme with a custom theme which is why it appears differently. You’ll need to disable WPTouch to return your website to how it previously looked on mobile.

  4. 6 years, 8 months ago Cuchi Carreira

    ohhh thank you very much, indeed the plugin WPTouch was the cause of the failure ..

    Again, many thanks

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More