This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

error in the visualization in the new mobile phone version

Resolved 4 replies generalquestion
Cuchi Carreira
7 years ago · Last reply by Cuchi Carreira 7 years ago

Greetings from a few days ago the version of the theme Focus is totally different in the mobile phone, I can not see the videos on the phone.
Can anybody help me ? Thank you

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

4
  1. Alex S Staff 7 years, 3 months ago

    Hi Cuchi,

    Do you have a public URL where we can take a look at what’s going on?

  2. Cuchi Carreira 7 years, 3 months ago

    Hi Álex.

    This is http://www.tvsoutomaior.com

    Thanks for all.

  3. Alex S Staff 7 years, 3 months ago

    Hi Cuchi,

    You have a plugin called WPTouch installed. This plugin will completely replace the base theme with a custom theme which is why it appears differently. You’ll need to disable WPTouch to return your website to how it previously looked on mobile.

  4. Cuchi Carreira 7 years, 3 months ago

    ohhh thank you very much, indeed the plugin WPTouch was the cause of the failure ..

    Again, many thanks

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread