Home>Support>Error 500 Appearance > Customize

Error 500 Appearance > Customize

By tooth2017, 8 years ago. Last reply by Alex S, 8 years ago.
Notice: This thread is over two years old; the information may be outdated. Please consider creating a new thread if you require free support. If you have an active SiteOrigin Premium license, you can email our premium support desk at [email protected].

Hello

I have been working on this website (adarockhampton.org.au) and I have used the Vantage theme but when trying to launch the Appearance > Customize function it launches an Error 500 Internal Server Error.

Any Help would be good thanks

This is our free support forum. Replies can take several days. If you need fast email support, please purchase a SiteOrigin Premium license.

  1. 8 years, 5 months ago Alex S
    Hi, I Work Here

    Hi Tooth,

    I suspect the reason you’re not seeing anything is due to reaching the memory limit per page. I know that might sound odd but we use the customizer heavily in our themes so the performance requirements are larger. I would recommend giving this article a read on how to increase the memory limit. If you’re unfamiliar with FTP, I would recommend asking your hosting provider for help with editing this file.

Replies on this thread are closed. Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Get The Most Out of SiteOrigin with SiteOrigin Premium

Find Out More