This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

English webpages not Found

Open 7 replies technicalthemetheme-vantage
horav28
5 years ago · Last reply by Andrew Misplon 5 years ago

Hi,

My website is on 2 languages, and was running find until yesterday, when all the english pages are not found except for the home page.

my url is https://future-ehr.com/

This is our free support forum. Replies can take several days.

Need fast email support? Get SiteOrigin Premium

Replies

7
  1. Andrew Misplon Staff 5 years, 7 months ago

    Hi, thanks for reaching out.

    I’m not sure this related to any SiteOrigin plugins or themes.

    You could start the troubleshooting process by going to SettingsPermalinks and clicking save. Once that’s done you could go to Plugins and ensure the multilingual plugin you’re using is activated. Next, you could try temporarily deactivating all plugins except for the multilingual plugin you’re using and see if a working baseline can be found.

  2. horav28 5 years, 7 months ago

    Hi Andrew,

    Thank you for your suggestion.

    I have clicked 'save' in permalinks, and the pages are working again.

    What do you suggest caused the pages to be gone and how do I ensure that this doesn't happen again?

  3. Andrew Misplon Staff 5 years, 7 months ago

    Super, glad to hear you’ve made progress.

    Saving permalinks re-writes the .htaccess file, that file may have been corrupted.

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/

  4. horav28 5 years, 7 months ago

    Hi Andrew,

    Thanks you very much.

  5. Andrew Misplon Staff 5 years, 7 months ago

    For sure, glad you were able to make progress :)

  6. horav28 5 years, 6 months ago

    Hi Andrew,

    The webpages are down again and I seek help from Hostpapa support and they initially disabled the siteorigins plugins but it messed up my images on the pages.

    They enabled it again and the website is running fine now, but they told me the following:

    Anyway, this problem is not related to the server-side issues but produced and the result of the scripts compatibility issues.

    You would need to reach your web developer on this and ask them to check this further for you so they can either adjust the code of your scripts or replace the plugin/theme with an alternate one that is experiencing no compatibility issues.

  7. Andrew Misplon Staff 5 years, 6 months ago

    Hi, thanks for the update.

    It’s expected that the pages will look a bit different with SiteOrigin plugins deactivated. The idea with deactivating SiteOrigin plugins would be to do so temporarily, just to see if it fixes the issue. If it doesn’t fix the issue then you can eliminate SiteOrigin plugins as the cause.

    The advice offered is very general. “the result of the scripts compatibility issues.” which scripts?

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread