Hi there, we are using SiteOrigin Panels on https://www.hanfparade.de/ but we are not using the custom home page function.
And we have a huge problem. Instead of all top level pages on our website, the site origin “custom home page” will appear, which is empty, because it is neither activated nor edited. When logged in, the “edit page” link in the top bar will be “edit home page” and link to https://www.hanfparade.de/wp-admin/themes.php?page=so_panels_home_page
Caching is turned of. Also switching “custom home page” on and off again does not help. What might be the reason?
All top level pages are not working, e.g. https://www.hanfparade.de/programm-route/ – https://www.hanfparade.de/kontakt-mitmachen/ – etc.
Though they do exist as regular wordpress pages. Even why trying to access the page “programm-route” by its number at https://www.hanfparade.de/?p=415 the empty custom home page will show.
Hi Gregor,
We’re not too sure why this is happening. Would it be possible for you to create a temporary admin account for us so we can log in and take a look?
This is a private message.
Hi Gregor,
Actually, before creating an account (if that’s something you’re okay with), can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
Thanks Alex!
Well yes, checking for plugin conflicts is the first step for debugging… I was hoping this might be a known problem. :)
By looking at all plugins that we have, my first idea of a “conflict candidate” was PolyLang because it has the most impact on the site, technically.
I deactivated PolyLang and the problem was gone.
Then I reactivated PolyLang, and the problem is still gone! Everything working fine now. Just a question remains, for how long – the problem had appeared out of a sudden, and I guess this might happen again.
Hi Gregor,
Preface: No, this isn’t a known problem.
Great to hear it’s working again. Not too sure why this issue occurred as a result of Polylang. That definitely means it could happen again. The next time you adjust any settings related to Polylang or anything like that, please make a note.