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Emoji Fails to Save

Open 17 replies questionthemetheme-vantage
Paul Cianciolo
3 years ago · Last reply by Andrew Misplon 3 years ago

Does the Vantage theme support emojis? I can insert an emoji into the text or title blocks, and it shows up like it is supposed to. The live editor also shows everything perfectly. Then when I click update on the WordPress page, the emojis fail to show up or save.

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Replies

17
  1. Andrew Misplon Staff 3 years, 5 months ago

    Hi Paul

    Thanks for reaching out.

    Are you inserting emojis into SiteOrigin Page Builder? If so, please, let us know which widget you’re using and we’ll test locally.

  2. Paul Cianciolo 3 years, 5 months ago

    Correct. I am trying to use these in the Features and Accordion widgets. They show up in preview, but they won’t save. I also just tried in a text widget, and that failed. After the last update today, now no edits seem to be saving. If I go back in and open page builder and open on of the widgets, it says there is a previous version. Restoring shows the emoji, but then it does not update and stick.

  3. Andrew Misplon Staff 3 years, 5 months ago

    Thanks, Paul. Which fields in those widgets? Busy recreating the issue.

  4. Andrew Misplon Staff 3 years, 5 months ago

    I’ve created a test page https://demo.siteorigin.com/corp/sandbox/. So far, I can save emojis in the title and content fields. Thanks for taking a look.

  5. Paul Cianciolo 3 years, 5 months ago

    Yep, both of those fields you are showing. Maybe the issue has to do with the saving/updating error that seems to be happening instead.

  6. Andrew Misplon Staff 3 years, 5 months ago

    Thanks. You could start by checking for a plugin conflict. Temporarily deactivate all plugins except for Page Builder and the Widgets Bundle. With only Page Builder and the Widgets Bundle activated, does the issue persist?

  7. Paul Cianciolo 3 years, 5 months ago

    I just tried again and what seems to be happening is that the screen flashes when I click Update on the page. Updated is grayed out for a moment then goes back to blue like there are unsaved changes. When I reopen the widget, it says:

    There is a newer version of this widget’s content available. Restore Dismiss
    Clicking Restore will replace the current widget contents. You can revert by refreshing the page before updating.

    I just deleted some text, and that seemed to update and save okay.

  8. Andrew Misplon Staff 3 years, 5 months ago

    Thanks for the additional feedback. A plugin conflict test would be a good place to start. The test should only take a minute or two.

  9. Paul Cianciolo 3 years, 5 months ago

    Just deactivated all the other plugins and ignored the “your website has a critical error now” warning, and test out pasting an emoji again. No luck. Still that same issue where the page is not saving/updating.

  10. Andrew Misplon Staff 3 years, 5 months ago

    Thanks for the update. Is this happening if you create a new page and test there?

  11. Andrew Misplon Staff 3 years, 5 months ago

    Are you using a custom plugin or theme? If you’re calling a function without checking if the plugin is activated, then it might explain why temporarily deactivating plugins causes an error.

  12. Paul Cianciolo 3 years, 5 months ago

    I created a new page to test, and it seems to work there. Though the page I need it on is password protected right now. Would that cause the issue?

  13. Andrew Misplon Staff 3 years, 5 months ago

    It shouldn’t.

    Does the issue persist on your test page if you click Layouts and clone the original page and then test for the issue?

  14. Paul Cianciolo 3 years, 5 months ago

    No, the problem is that the pages are not saving when I click Done.

  15. Andrew Misplon Staff 3 years, 5 months ago

    Thanks for the updates. Please, find four potential options for continuing troubleshooting below.

    If you have a bit of a technical background, you check for console errors in red text.
    https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis

    You can also check for PHP errors by enabling WP_DEBUG.
    https://wordpress.org/support/article/debugging-in-wordpress/

    You can also try extending the plugin conflict test as follows:
    – Temporarily switch to a default theme like Twenty Nineteen.
    – Temporarily deactivate all plugins except for the Widgets Bundle and Page Builder.
    – Does the issue persist? Are you able to find a working baseline?

    If the issue only persists on the one page you can send us the layout by going to LayoutsImport/ExportDownload Layout in Page Builder. You can upload the JSON file to any online location like WeTranfer.com and share the link with us.

  16. Paul Cianciolo 3 years, 5 months ago

    Thanks. I will have to come back to this later this week or next.

  17. Andrew Misplon Staff 3 years, 5 months ago

    Sounds like a plan. Please, let us know how you get on.

    Cheers

    Andrew

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