Home>Support>Elegant Themes Line Icons replaced by “&”

Elegant Themes Line Icons replaced by “&”

By mbroek1, 6 years ago. Last reply by mbroek1, 6 years ago.
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Throughout my site, where I’ve used an Elegant Themes Line Icon, it has been replaced with an ampersand. I tried other icon families, but they all turn into ampersands when I am done editing the page, except for Font Awesome.

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  1. 6 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi Mbroek1

    Thanks for reaching out.

    Do you have a public URL where we can take a look at what’s going on?

  2. 6 years, 5 months ago mbroek1

    Sure. It’s http://barrowstreet.org/press/4×2/

  3. 6 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Super, thanks :)

    I’ve tried rolling back to WordPress 4.9.9 and testing with your theme. At the moment, I’m unable to replicate the problem. Please, could you try running a quick test? Try checking for a working baseline by temporarily deactivating all plugins except for those authored by SiteOrigin. Once that’s done, temporarily switch to a default theme like Twenty Seventeen. With this vanilla setup, does the issue persist? Thanks.

  4. 6 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    To be as efficient as possible I’m going to queue up the next steps, please do run the test above though. If that isn’t successful in finding a working baseline, would it be possible to source your PHP error logs? If you Google your hostname + error logs there is often a help article available explaining where error logs can be downloaded in your control panel. Another method would be to enable WP_DEBUG and WP_DEBUG_LOG (https://codex.wordpress.org/WP_DEBUG) in your WordPress wp-config.php file and then download the error log from your /wp-content/ folder once you’ve accessed the page with the issue in the WordPress admin. This is more of a technical task though.

  5. 6 years, 5 months ago mbroek1

    Hi Andrew. I tried the first fix, and it didn't work. Here's the php error log:

    [12-Feb-2019 19:01:28 UTC] [client 100.1.60.127 ] PHP Notice: Constant
    WP_DEBUG already defined in
    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:01:28 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:01:28 UTC] [client 100.1.60.127 ] PHP Notice: Trying to get property of non-object in
    /big/dom/xbarrowstreet/www/press/wp-content/plugins/wp-hide-title/wp-hide-title
    .php on line 127
    [12-Feb-2019 19:02:41 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:02:41 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:02:41 UTC] [client 69.5.28.66 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:02:41 UTC] [client 69.5.28.66 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:02:53 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:02:53 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:02:53 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:02:53 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:02:55 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:02:55 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:02:55 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:02:55 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:03:03 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:03:03 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:03:04 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:03:04 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:03:09 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:09 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:11 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:03:11 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:14 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:03:14 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:03:18 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:03:18 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:03:21 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:21 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:24 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:24 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:25 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:03:25 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:03:25 UTC] [client 100.1.60.127 ] PHP Notice: Trying to get property of non-object in
    /big/dom/xbarrowstreet/www/press/wp-content/plugins/wp-hide-title/wp-hide-title
    .php on line 127
    [12-Feb-2019 19:03:33 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:03:33 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:03:41 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:03:41 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:03:41 UTC] [client 69.5.28.66 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:41 UTC] [client 69.5.28.66 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:47 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:03:47 UTC] [client 100.1.60.127 ] PHP Warning:
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/inc/sections/mobile-menu.php on line 282
    [12-Feb-2019 19:03:47 UTC] [client 100.1.60.127 ] PHP Notice: Undefined index: secondary in
    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/inc/sections/footer-content.
    php on line 180
    [12-Feb-2019 19:03:57 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:03:57 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:03:57 UTC] [client 100.1.60.127 ] PHP Warning:
    Unterminated comment starting line 282 in
    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/inc/sections/mobile-menu.php on line 282
    [12-Feb-2019 19:03:57 UTC] [client 100.1.60.127 ] PHP Notice: Undefined index: secondary in
    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/inc/sections/footer-content.
    php on line 180
    [12-Feb-2019 19:04:49 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:04:49 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:04:49 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:04:49 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:04:49 UTC] [client 69.5.28.66 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:04:49 UTC] [client 69.5.28.66 ] PHP Notice: Constant
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:04:49 UTC] [client 100.1.60.127 ] PHP Warning:
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    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/inc/sections/mobile-menu.php on line 282
    [12-Feb-2019 19:04:49 UTC] [client 100.1.60.127 ] PHP Notice: Undefined index: secondary in
    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/inc/sections/footer-content.
    php on line 180
    [12-Feb-2019 19:04:50 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:05:21 UTC] [client 173.255.233.116] PHP Notice: Constant
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    [12-Feb-2019 19:06:32 UTC] [client 76.110.19.68 ] The
    WC_Cart::get_cart_url function is deprecated since version 2.5. Replace with wc_get_cart_url.
    [12-Feb-2019 19:06:32 UTC] [client 76.110.19.68 ] The
    WC_Cart::get_cart_url function is deprecated since version 2.5. Replace with wc_get_cart_url.
    [12-Feb-2019 19:06:33 UTC] [client 76.110.19.68 ] PHP Notice: Constant
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    [12-Feb-2019 19:06:33 UTC] [client 76.110.19.68 ] The
    WC_Cart::get_cart_url function is deprecated since version 2.5. Replace with wc_get_cart_url.
    [12-Feb-2019 19:06:33 UTC] [client 76.110.19.68 ] The
    WC_Cart::get_cart_url function is deprecated since version 2.5. Replace with wc_get_cart_url.
    [12-Feb-2019 19:06:41 UTC] [client 100.1.60.127 ] PHP Notice: Constant
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    [12-Feb-2019 19:08:42 UTC] [client 100.1.60.127 ] PHP Notice: Constant
    WP_DEBUG already defined in
    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:08:42 UTC] [client 100.1.60.127 ] PHP Notice: Constant
    WP_DEBUG_DISPLAY already defined in
    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15
    [12-Feb-2019 19:08:43 UTC] [client 69.5.28.66 ] PHP Notice: Constant
    WP_DEBUG already defined in
    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 14
    [12-Feb-2019 19:08:43 UTC] [client 69.5.28.66 ] PHP Notice: Constant
    WP_DEBUG_DISPLAY already defined in
    /big/dom/xbarrowstreet/www/press/wp-content/themes/tesseract-free-theme/functions.php on line 15

  6. 6 years, 5 months ago Alex S
    Hi, I Work Here

    Hi Mbroek1,

    Would it be possible for us to create a backup of your website for testing? This will allow us to run tests against your website without it directly affecting it.

    If that’s okay, we’ll also need access to your website.

  7. 6 years, 5 months ago Private Message - Alex S Hi, I Work Here

    This is a private message.

  8. 6 years, 5 months ago Andrew Misplon
    Hi, I Work Here

    Hi, we’ve isolated the issue to PHP 5.2. Please, could you reach out to your hosts and ask if they can upgrade you to PHP 7.3 or greater (https://wordpress.org/about/requirements/). With many hosts, PHP version is an option on the hosting control panel. Thanks.

  9. 6 years, 5 months ago mbroek1

    Thank you. Pursuing that now.

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