So my priest is nagging that the church website has mostly sat through COVID-19 and needs updates.
She complained that she made edits to one of the pages but that when she clicked update, the page reverted to exactly what it was when she started.
I logged in and found that the visual editor that I am expecting is the text editor page. Clicking the Visual editor tab makes no changes.
I browsed to the page the priest was working on and observe the same behavior in the text editor.
I when to my host for support they had me turn off all plugins and start enabling them one at a time. It was their opinion that the SiteOrigin Page Builder plugin is the cause of my problem.
I am at a complete dead end at where to go from here. I’m a network and system admin and web is next to VooDoo for me.
Another odd thing, after I enabled everything but but SiteOrigin Page Builder, I could go in and edit and commit changes and they would reflect on the live site. When I re-enabled SiteOrigin Page Builder, the changes reverted to before the edits.
Hi, thanks for reaching out.
Please, take a screenshot/s of the issue as you’re seeing it in WordPress when editing. You can upload screenshots to imgur.com or perhaps your Dropbox/Drive. Send us the link and we’ll take a look.
Andrew, thanks for the reply and sorry for being so long in responding. I had opened a ticket with my host, HostGator, and they came back with ” I checked the logs for your website and noticed that the issue appears to be with your theme code not being updated to support latest version of WordPress or PHP. So, I would recommend contacting the theme provider so that they could help you in updating the theme and fix the issue.”
I am currently pursuing a resolution with imithemes and Envato to get the theme updated.
Hi, thanks for the update. Glad to hear some progress is being made. Hopefully, HostGator sent a copy of the log file lines that were related. It will speed up the ticket a bit if you can send the error or warning info to the theme author.
For interest sake, here is how you’d take a look yourself if you wanted to https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/.