This thread is over two years old and may be outdated. Please create a new thread if you need help, or email us if you have an active Premium license.

Replies

12
  1. Andrew Misplon Staff 7 years, 2 months ago

    Hi Salman

    Sorry to hear about the problem. Hopefully, you’ve made some progress since posting.

    To confirm, everything looks normal but the SiteOrigin Editor isn’t working? When you say it isn’t working, can you open the widget?

    Try going to Users, editing your user account and ensure that the option to disable the Visual Editor when editing is not enabled.

    If that doesn’t help, please try doing a plugin conflict test. Does the issue resolve if you temporarily deactivate all plugins not authored by SiteOrigin?

  2. Salman Altuntaş 7 years, 2 months ago

    dear administrator wordpres after the update of 5.0.2 this inconvenience occurred, the editor editor does not work, I can not do any editing that will have to delete the site origin.

  3. Salman Altuntaş 7 years, 2 months ago

    This is problem!
    Doesn’t work button.
    Doesnt work editör addition!

  4. Andrew Misplon Staff 7 years, 2 months ago

    Thanks for the update.

    Try going to Users, editing your user account and ensure that the option to disable the Visual Editor when editing is not enabled.

    If that doesn’t help, please try doing a plugin conflict test. Does the issue resolve if you temporarily deactivate all plugins not authored by SiteOrigin?

    Please, let us know how these troubleshooting steps go so we can assist you further.

  5. Salman Altuntaş 7 years, 2 months ago

    Thank you very much. This is not problem!
    has corrected the visual editor is not active all the plug-ins came.

  6. Andrew Misplon Staff 7 years, 2 months ago

    Thanks for trying those two steps.

    Please, try checking for another baseline by temporarily deactivating all non-SiteOrigin plugins and then switching to a default theme like Twenty Seventeen. If you’re using a caching plugin it should be cleared before deactivating.

    Any change when doing this test?

  7. Salman Altuntaş 7 years, 2 months ago

    But, I using Vantage theme! Why this ?

  8. Andrew Misplon Staff 7 years, 2 months ago

    Thanks for the update. This test isn’t necessary if you’re using Vantage.

    Please try accessing your server using FTP or Hosting File Manager. The File Manager is available in your hosting control panel. Download wp-config.php from your WordPress root directory and just after wp_debug insert the following line:

    define('CONCATENATE_SCRIPTS', false);

    This is how it’ll look in wp-config.php: https://imgur.com/a/KB72Dpc

  9. Salman Altuntaş 7 years, 2 months ago

    Is it this way?

  10. Andrew Misplon Staff 7 years, 2 months ago

    Email attachments aren’t supported on the forum. https://imgur.com/upload is an option to quickly send screenshots.

  11. Salman Altuntaş 7 years, 2 months ago

    Okey.
    This see your on support?

  12. Andrew Misplon Staff 7 years, 1 month ago

    Unfortunately, not. Please, follow the link from the email to the forum, you can then see what’s visible. Attachments or embeds aren’t supported via email. If you’d like to send a screenshot, you can make use of Imgur or Dropbox/Drive. Thanks.

Replies on this thread are closed.

Please create a new thread if you have a question, or purchase a SiteOrigin Premium license if you need one-on-one email support.

Have a different question or issue?

Start New Thread