Home>Support>Drag and drop doesn’t work

Drag and drop doesn’t work

By Xavier Lemoine, 10 years ago. Last reply by Andrew Misplon, 10 years ago.
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Hi, I’m experiencing a problem. I’m using both chrome and safari, and I cannot use the drag and drop function. Does someone could help me? I guess Thats a matter of settings in my bowsers, but I don’t know what to do !
Many thanks

URL: http://www.xavierlemoine.com

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  1. 10 years, 6 months ago Xavier Lemoine

    Hi, actually I have some more information, when design a new page, I can use the drag and drop, but as soon as I save the page as a draft, or if i publish it that is the same. I also have this problem to edit an existing page.
    Many thanks

  2. 10 years, 6 months ago Andrew Misplon
    Hi, I Work Here

    Hi Xavier

    Thanks for reaching out.

    Steps to resolve.

    1. Run all pending updates at Dashboard > Updates.
    2. De-activate all plugins except for Page Builder, re-test.
    3. If the above fails, re-test with all plugins except Page Builder de-activated and a default theme like Twenty Thirteen.
    4. Can also check for JS errors: http://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors#Step_3:_Diagnosis

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