Hi there. I have downloaded the page builder to my wordpress website www.ibt-events.com and the plugin shows at the bottom of the page but when i click the expand button, nothing happens?
Downloaded plugin but won’t expand?
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Hi Emma
Try and establish a working baseline by temporarily deactivating all non-SiteOrigin plugins in one go. Then, check a page, does the Page Builder tab work normally then? If so, it’s a plugin conflict. Here is the complete workflow to follow.
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This sounds like it could be a plugin conflict issue. Can you try disabling all non-SiteOrigin plugins and see if this fixes the issue? You’ll need to clear all your caches after disabling your plugins.
If it does fix the issue, then try re-enabling your plugins one by one until the issue comes back. This procedure will help diagnose which plugin is causing the issue.
Once we know that, we’ll be able to look at what might be causing the conflict and either solve the problem or help you find an alternative plugin.
If you aren’t using a SiteOrigin theme, then you can also try temporarily switching to one of the default WordPress themes to see if the issue is theme related.